Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,641 total
Other Categories
Excellent service
Efficient, easy to file claim, easy to receive payment
Insurer: MetLife
By: Kat
The worst
This is singlehandedly the worst insurance I've ever had the displeasure of being subscribed to. Didn't get a single cent back from the "completed" claims. I had to pay $2k+ for my kitten's Feline infectious peritonitis (FIP) within the last MONTH and had Embrace weeks before the visits AND the diagnosis. The tests, bloodwork, visits, compound medicine, they all added up to $2,000. I paid $125~ for Embrace membership (2 months) and they could only refund a measly $9. I cannot stress this enough... I'd rather pay $2,000 out of pocket five times every month than to have to pay $50 a month to Embrace ever again. Also their customer service is bad. I kid you not, within the same day, I waited for 20 mins for the first call, and 30 mins ON THE DOT for the other call. I was this close to hanging up. And they have the audacity to have a voice line in the hold-call that says they're rated top customer service by some company. That's real funny. Save your money, mental health, time, and your pet's time. DO NOT SIGN UP FOR EMBRACE PET INSURANCE. Actual thieves.
Insurer: Embrace
By: Zey
The customer service was so help and work.…
The customer service was so helpful and guided me through steps. Even took all my questions with courtesy. The claim went faster than expected. Keep up the good work
Insurer: Fetch
By: Renee Johnson
Thank you Trupanion
At an extremely stressful time, not knowing if our dog was going to survive, Trupanion made the approval process seamless with our vet. Trupanion allowed all of us to focus on diagnosing and treating our dog. As a result, our dog is still here and doing much better. We are all very grateful.
Insurer: Trupanion
By: Laurie
Fetch is the best pet insurance I have…
Fetch is the best pet insurance I have ever had. The claim submittal process is so easy and quick. Payment is easy and typically happens prior to the 2 weeks they ask for. I would recommend this pet insurance to everyone with a pet!
Insurer: Fetch
By: Dawn
Easy and quick process
Very easy to upload the documents. Prompt decision with clear explanation of benefits.
Insurer: MetLife
By: customer
Wonderful First Claim Experience!
This was our first claim after 7 years. All we did was give our vet the Trupanion information and everything was taken care of from there! We were so happy with how easy and fast Trupanion took care of our claim.
Insurer: Trupanion
By: Thomas S Vispisiano
Eased my worries during a stressful time
I made my first claim on my senior cat after having ensured her for several years, unsure of how much exactly would be covered as this was a large vet bill and my first time using pet insurance. I was overwhelmingly surprised and grateful about how easy it was to submit the claim and receive reimbursement. The entire process was so simple, clear, speedy, and made my life much easier during a stressful time in my life/my cat's life. She is now healing and expected to make a full recovery after her surgery, and I'm so grateful that thanks to Pets Best I wasn't worried about the monetary impact the surgery would have on my family. Would highly recommend for any pet owners, but due to my experience can particularly recommend for anyone adopting an older cat.
Insurer: Pets Best
By: Olivia
Pumpkin is prompt and efficient with …
Pumpkin is prompt and efficient with claims and payments. Excellent communication.
Insurer: Pumpkin
By: No name
Pumpkin is always very quick to respond…
Pumpkin is always very quick to respond to our claims. Nice and easy claims process!
Insurer: Pumpkin
By: Margaret Connors