Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Best insurance after extensive research
I received a good explanation from one of their reps and I liked that I could apportion the extra Wellness package so we can get reimbursed partially on our dog's spaying and save some for dental or other work. There was no wait for coverage, We signed up Saturday, went into effect on Monday and our little "Gracie" had spay surgery on Tuesday. Like this insurance.
Insurer: Embrace
By: Lloyd Simon
Do Not Trust!!!
I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!
Insurer: Pets Best
By: Sarah
This whole process for reimbursement…
This whole process for reimbursement was handled in such a great timely manner. I am impressed.
Insurer: Spot
By: Tatiana Navarro
Customer service before my cats…
Customer service before my cats procedure were helpful. Then submitting my claim and receiving reimbursement was quick and painless. So appreciated while dealing with my cats recovery and stress about expense.
Insurer: Spot
By: Monica Mackleer
We Love Healthy Paws!!
Healthy Paws client reps are always very helpful and the claims process is very easy. Turnaround time for refunds is pretty quick too. We love that our pup Tanner is covered by Healthy Paws!
Insurer: Healthy Paws
By: Madeline Van Skiver
I am with this company over 6 years…
I am with this company over 6 years now. When they were stationed in Florida claims took about 30 days. Now that they're stationed in New York claims are processed within 2 to 7 days. I love pets best I'm very happy I wasn't coerced into this review I'm very happy that they have my back
Insurer: Pets Best
By: cameo
Fast & easy claims submittal
Extremely easy to submit claims and I was very surprised at the fast response time. I am very glad that I chose Spot for my dog's insurance.
Insurer: Spot
By: Susan
Easy claim process
Easy claim process, friendly customer service!
Insurer: Spot
By: Sunnie
The claims are easy to fill out and…
The claims are easy to fill out and payment is pretty quick. I do wish we got more back or had more options for dogs that came to our homes a little later in their life.
Insurer: Spot
By: Anna Marie Lawson
The pre-existing clause is not clear
The pre-existing clause is not clear. My claim was denied due to "Pre-existing condition. There was no diagnosis at the prior to the insurance start date. The diagnosis was made at the time of his visit. If there was no diagnosis prior to the start date of the insurance, how can it be a pre-existing condition. Thinking about cancelling policy all together. I did read through the all of the policy documents and restrictions, and the wording is not clear. They just want your money. There is no compassion for the pet. Highly dissatisfied. Think carefully before using Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Maria Sowers