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Pet parents across the U.S. and Canada have left over 222,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Needs work
This company is really great - at avoiding paying for claims by wearing you down until you finally give up. Trying to explain to a brick wall how the word “urine” on a claim does not mean it is related to a history of urinary tract health has been among the most painful experiences of my life, and my cat is still very, very sick. Not, however, due to a pre-existing condition. But yeah, sure, let me do all the leg work to prove it is unrelated, since you can’t read and have no idea how labs work. Convenient for a (pet) health insurance company. A quick rundown - both humans and pets have a couple of commonly tested fluids, specifically blood, saliva, and urine. Urinalysis is not only completed to evaluate urinary tract health. I really just want to shout “DUH” at the morons processing these claims, and even more at the people writing their guidelines and training them. I pay money to this company with the idea that it will REDUCE stress in the event of horrible illness or accident for one of my pets, but time and again it only INCREASES the stress. I have paid far more in premiums than I will ever get back, which is obviously their goal, but the years they have taken off my life are more than they are allowed to collect. You can’t be there for your pet if the insurance company drives you off a cliff. Don’t do it. As you can see from the response, they do respond when you complain enough. The submission of claims on the website says you can attach additional information if you like, but how many of us are provided with the vet’s chart notes at a visit? Perhaps they could ask for that before just denying a claim? The system is flawed. Easier to blame the policyholder.
Insurer: Healthy Paws
By: d i
Quick turnaround time and very easy to…
Quick turnaround time and very easy to put in claims.
Insurer: Spot
By: Rick
Great coverage and easy to work with
Easy to work with when submitting a claim. Fast turnout time for reimbursement.
Insurer: Spot
By: Evelyn Julian
Consistent and reliable!
We have had two cats with Pets Best for about 8 years now. Their customer service is consistently reliable and friendly! They have a very easy to use Chat feature which is really helpful for quick Q&A. Their emails from the customer support agents are always timely and informative. The uploading of claims and the submission process is super easy, and their coverage for services and treatments has been excellent. I would absolutely recommend Pets Best without reservation!
Insurer: Pets Best
By: Joshua
Not sure why I got this survey as I…
Not sure why I got this survey as I haven’t had to use it for over a year….
Insurer: Spot
By: kathi austin
Very happy with Spot insurance
Very happy with Spot insurance. Got money back for the claims from insurance without causing any problem . Excellent and fast service .
Insurer: Spot
By: Mili Banerjee
Easier than expected to turn in a…
Easier than expected to turn in a claim, and very happy with the results. Well worth my premiums. They've treated my fur babies and I well!
Insurer: Spot
By: Jason Weberg
I always had a problem with the contract paperwork filed correctly. Difficulty filling out claim papers…
I always had a problem with the services. Very few times could I even got the claims papers done correctly. Can you send me some forms through the mail instead?
Insurer: Spot
By: Cynthia Woodall
Prompt payment and excellent customer…
Prompt payment and excellent customer service
Insurer: Spot
By: Sherry Graff