222,291+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Smooth process
I filed my first claim with Embrace and the process was very easy. I uploaded the detailed bills from my phone and that was it. There were no long forms to fill out. The reimbursement was deposited in my account in about a week.
Insurer: Embrace
By: Shenell
GREAT RATES
very professional with great coverage & rates
Insurer: Sonnet
By: Curtis
TERRIBLE
THIS PET INSURANCE SAID THEY SENT ME AN EMAIL SAYING THEY COULDNT BILL MY CARD. INSTEAD THEY CANCELLED MY INSURANCE. SO I HAD NO COVERAGE. YOU WOULD THINK IF THEY WANTED THEIR MONEY THEY WOULD CALL OR SEND A LETTER IN THE MAIL. MY EMAIL IS NOT ALWAYS THE BEST WAY OF CONTACT. VERY BAD CUSTOMER SERVICE. BEWARE THIS IS HOW THEY GET MORE MONEY TO START A NEW POLICY.
Insurer: Healthy Paws
By: Regina
Latest 1 comments
We understand that there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their account. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period that is taken into account. However, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account must be canceled. In order to be equitable to all enrolled pet parents, we cannot make any exceptions to this policy. We're sorry to lose you as a policyholder and hope you and your pets stay well.
I am disappointed so far
I am disappointed so far. USAA recommended Embrace, but I am frustrated by lack of contact, the Wellness Plan, as well as blanket exclusions. The portal for claims works well.
Insurer: Embrace
By: Heide Jenkins
Rebecca was very helpful in us making a…
Rebecca was very helpful in us making a decision on pet insurance. This is our 1st time and she really made a difference.
Insurer: Prudent Pet
By: Ansar Hosein
Good customer service
Good customer service, easy to make claims.
Insurer: Spot
By: Gloria Golson
Great app with good design and…
Great app with good design and everything you need to keep your pet healthy. Quick and easy claim process!
Insurer: Spot
By: Mark Bragdon
Extremely pleased!
It was my first time submitting a claim and I am truly satisfied. They worked very fast with the reimbursement for my dog's vet visit. I'm so pleased choosing Spot Pet Insurance.
Insurer: Spot
By: Italy Rubio
Quick response
Quick response, very smooth process
Insurer: Spot
By: Chris Goldsbury
I am very impressed with Figo’s…
I am very impressed with Figo’s thoughtful, efficient, and effective service. I have zero complaints!
Insurer: Figo
By: Swetha