220,550+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,550 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They make filing so easy
They make filing so easy! No delays calling, everything is done online!
Insurer: Figo
By: Jim French
really like customer service
really like customer service, website platform, claims process, speed of reimbursement. theyve been perfect so far!
Insurer: Spot
By: Catherine Youell
Great service and processing of claims
Thanks for processing my claim quickly and covering much of the dental costs of our Yorkie. Definitely recommend all owners get pet insurance.
Insurer: ASPCA
By: MARTIN
submitting a claim was easy
submitting a claim was easy, they simply verified with my vet, and paid 90% of my claim (minus my annual deductible). Thanks Spot -
Insurer: Spot
By: Amelia Klobchar
Sonnet CSR Knowledgeable, friendly and helpful
It was such a relief to have a knowledgeable, friendly and helpful customer service rep. This is a company I'll reccomend to my friends. These days your always talking with automated systems. Live customer service reps here are amazing. Sonnet is doing a fantastic job of taking care of its clients. Thank you so much 🙂
Insurer: Sonnet
By: Shelly Dutton
Claims were easy and prompt.
Claims were easy and prompt.
Insurer: Spot
By: Melony McKenzie
This insurance has helped me so much
This insurance has helped me so much! Thank you.
Insurer: Spot
By: Kathleen Perryman Varner
Beware the cancellation fine print!
All had gone well for almost 5 years.. Reasonable-ish rates, no claims.. so in uneventful insurance terms basically they took my money, and I asked for nothing in return. I noticed (4 days past my renewal) that my rates had increased 25% from last year. I hadn't received any notification of this, I just happened to notice. I'm told that to cancel in 2 weeks time (time to make other arrangements with another company) it will cost some amount $150 over a monthly premium in 'cancellation fees' for just 14 days of coverage. I have so many questions. Is an email legally sufficient notification when such a large rate increase in being communicated? I do not have the email. E-mails are not 100% guaranteed delivery. In any case, the entire interaction I had with them over this cancellation thing screamed we're taking your money no matter what. I'm going to eat the cost, and never return. Reply to Sonnet response. The copy paste reply from other negative reviews is touching. The fact you simply don't care shines through clearly. Had I received such a notification, I would have cancelled much sooner. I have already been in touch with the chat agents, who loosely told me to go pound sand - tough luck. Oh and for fun here's the explanation for the higher rates. Almost 30% increases in a year. Good luck out there folks. Fun reading! Google "Sonnet short rate cancellation table" and get your wallet ready. 09:41:26 am EST: Karan: This may cause your premium to increase or decrease based on new company-specific rate increase approved by governing bodies. We filed for rate increases for the past year in Ontario for Auto policies, and they were indeed approved. There was one in April 23, increase by roughly 15%, thereafter in June 23, around 7% and then in November 23, approximately 5% 09:43:16 am EST: Karan: On average, the approved rate increase was around 27%. Your policy was impacted as well
Insurer: Sonnet
By: Stephen Anthony
What to expect
I felt the claim review process took an extended length of time during the year end holiday period which is why I am providing a four vs. a five. The customer service phone connection was easy to use as was email communications and the upload of PDF materials. Explaination of benefits were clear and payment/reimbursements we fast!
Insurer: Embrace
By: Tracy H.
Quick, Efficient, & Reliable!
Sonnet offers a quick, efficient experience for those knowledgeable about the online world. Their agents are always helpful and kind. Sonnet has been able to offer competitive policy pricing, while remaining fair to my area. I would definitely recommend using Sonnet if you can!
Insurer: Sonnet
By: Janean Sampson