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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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HAPPY!!!
Very happy with Metlife. They were fast with my claim and if I had questions they answered them quickly. I'm very pleased that the only claim I had so far was for wellness visits and they paid very quickly.
Insurer: MetLife
By: Elizabeth
Love It
MetLife Pet Insurance is the best we have had quite a few emergency visits for our girl with stomach gastritis and they were great with all the claims.
Insurer: MetLife
By: kimberly
Awful, slow communication with claims process
There was a two month delay in getting my claims processed. I've been paying for this insurance for a while (about 2 years now) but this was the first time that I actually submitted reimbursement claims for a visit, not a wellness check. When I first tried to follow up via the claims portal, the response was from a claims adjuster. She sent a long e-mail talking about preexisting conditions, which was irrelevant to neither of my claims. I found her communications to be rude and unhelpful. I hope the process for future claims won't be as stressful and aggravating as our experience with that specific person was. *edited per request of Embrace to remove the claim adjuster’s name. I see the response that it takes 30 days normally, but it took over twice as long so I still don’t think that makes it okay.
Insurer: Embrace
By: Anna
Excellent customer service experience
The representative who assisted me was friendly, patience, and efficient.
Insurer: Embrace
By: Traci
Roger kept in touch with me day by day
Roger kept in touch with me day by day. Roger was concerned if I understood the coverage I was getting. He asked questions about the policy to make sure I was understanding the process. It was so much fun talking to Roger. Roger knowledge was incredible about what is offered for dogs.
Insurer: Embrace
By: Darlene Carol Lyncker
Promt and speedy response
Promt and speedy response
Insurer: Spot
By: James Lardizzone
Great Claim Process
Submitting claims is fast and easy. The team is very responsive once they're received as well.
Insurer: Embrace
By: Bob Wyrick
Far and hassle free!
Spot was the only insurance we could find that would cover a preexisting condition after a waiting period. They are reasonably priced, and quick on the claim completion. We have filed 2 claims and it has been hassle free and fast! We highly recommend this pet insurance company.
Insurer: Spot
By: Kelly Granato
Spot Pet Insurance has been a great insurance
Spot Pet Insurance has been a great company to work with. The process and reimbursement speed has been super fast within a few days of filing my claims. Spot insurance has made my trips to the vet much less stressful knowing that I have a great pet insurance. If your thinking about pet insurance, Spot Pet insurance is the one to choose.
Insurer: Spot
By: Holly Young
Do it!
I called several companies to price pet insurance. Each of the representatives was polite and helpful, Josh the most so. He provided clear, helpful guidance. Taking the opportunity to contact him would be a worthwhile.
Insurer: Fetch
By: Robert Gosden