220,623+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,623 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Josh was very helpful with setting up…
Josh was very helpful with setting up my new policy with fetch.
Insurer: Fetch Canada
By: Tanya Sprague
Spot insurance processes my claims…
Spot insurance processes my claims quickly and keep me informed of any issues.
Insurer: Spot
By: Brenda Littlefield
There is no better pet insurance provider on the market!
We have 2 dogs enrolled in Healthy Paws insurance, and unfortunately one has had to have multiple surgeries the past few years. The entire claims submission and reimbursement process has always been smooth. Healthy Paws even reached out to us to check in our dog after his most recent surgery, which we really appreciated. We are forever grateful for Healthy Paws and cannot recommend them enough for your pet insurance needs. We did a lot of research up front on the best company to go with and based on that along with our actual experiences, I truly do believe they are the best in the business.
Insurer: Healthy Paws
By: Michael
It was just so clear and easy to follow…
It was just so clear and easy to follow the steps to submit. We received our reimbursement quickly it was great.
Insurer: Spot
By: denise kay
Misinformed representatives & poor customer service
An Embrace rep told me in the fall of 2023 that a specific cat food I want to use was covered under their Wellness plan as they do cover certain pet foods. Now, February of 2024, after having made several claims for the food my cats use, a rep says that it's NOT covered, even though they actually paid a couple of the claims. The rep did nothing to resolve my complaint, and it seems that none of their reps are on the same page and knowledgeable about what their policies cover. Customer service is horrible, and I can't stand working with a company when their reps give misinformation. I'm currently looking for a new pet insurance company.
Insurer: Embrace
By: Thomas Jones Thom
Love Spot Ins
I added the platinum Wellness plan to accident/illness for only $25 extra/mo. My Stella’s first vet visit was 225.75. I was reimbursed 125.00. How fantastic is that?!
Insurer: Spot
By: Jaimi Tomlinson
Total scam
I'm a Canadian customer, and I deeply regret I've been wasting my money on this mediocre insurance. It's a scam. Basically, I've been paying for nothing. My cat got serious issues and we had to see a vet multiple times. They denied all claims, finding a way to exclude them from coverage. I'm going to report them to the Ombudsman inspection, it's an unethical way to do business Don't let them take advantage of you!
Insurer: PHI Direct
By: Tatyana
Unfortunately and Fortunately
Unfortunately, it took a lot of time and lots of upsetting phone calls to solve my claim ......Always , some kind of miscommunication and lots of Emails from my side and from the vet clinic sending all the requested information about my dog history , over and over again! Almost 2 months trying to find some kind of answered and a logical solution to solve my claims! The accident of my bby , the Dr appointments , the surgery , etc ...So much We had to deal with and on top of that , We had to deal with you (Embrace)....We should have had a piece of mind having you (Embrace) as our guardian, but Unfortunately It was more like a nightmare than a good dream ......No piece of mind at all ! Really sad and disappointed 😞 ......Fortunately , it was solved! 🙏
Insurer: Embrace
By: Raquel
Good Processing Time but App Issues
So glad claims are being processed in a timely manner again! Ever since I got Pets Best when I adopted my first cat 3 years ago, claims would take forever to be processed and for me to get reimbursed. My only feedback is that the app doesn’t work for me, it never loads anything. So I had to do it online, but I wish I could do it on my phone since it is more convenient that way!
Insurer: Pets Best
By: Alexandra
1st time having pet insurance...
This is the 1st time we've had pet insurance and it's been a great experience. They are very helpful and keep you updated with all info. Things get handled in a timely manner.
Insurer: Embrace
By: Angela