224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best is Pets Worst
I'm a new customer. My dog had an accident and required some minor covered care. I submitted the claim and documentation. I received three emails apologizing for the delay (over 45 days) and claiming they were waiting for my dog's medical record from the vet. This is totally false. The health record from my vet was uploaded and added to my file the day I joined. The claim was denied. I cancelled my coverage.
Insurer: Pets Best
By: Thomas
Run don't walk from these guys.
Should have read the fine print before selecting Pets Best. You submit a claim and they look for any small print to not pay. For example, my dog had a pre-existing condition ( as they described it) on her left leg. So, no coverage, ever for that. She injured her right leg while roughhousing and they would not cover xrays or medication to diagnose the injury because they consider the legs to be one in the same. Just BS; if I break my right arm, it has no impact on the left. Will drop them like a rock now.
Insurer: Pets Best
By: Tom Matczak
The customer service is amazing
The customer service is amazing; they are always ready to support me with any doubt or information I need.
Insurer: Embrace
By: Joaquin Alicea
Life saver
I really appreciate how Pets Best covered the thousands of ER and hospitalization fees for my dog! Without the insurance, I could never afford it
Happy with Best Pet
I tried to get the best pet insurance for my pup so that she would be Taken care of in all aspects of her Long life to be. I did my first claim and was very happy with the results. I plan to have her with pets best for the rest of her life.
Insurer: Pets Best
By: Twilia
Embrace pet insurance makes it easy
Embrace pet insurance makes it easy. I don’t have anything other plan compare it to, however you you submit a claim, the process is very easy. If you live your pet as much as I live mine, and you don’t have Embrace, I would highly recommend them. They are nationally known as one of the best for pet insurance.
Insurer: Embrace
By: Barbara L.
Left hanging by Customer Support
The company cancelled our pet's policy before processing all the outstanding receipts and we are left with a big bill that was pre-approved for coverage. We have contacted customer support a number of times, and while they are very helpful on the phone, the issue is still not resolved and it seems like a big run-around to avoid paying a legitimate claim.
Insurer: Embrace
By: Andrew
Easy filing and prompt returns.
Contacting by phone very easy. The whole experience has been great so far.
Insurer: Embrace
By: Karen Chiles
I was very relieved to have received…
I was very relieved to have received back the amount that I did. It was easy to file the claim.
Insurer: Fetch
By: Nixmom
Waiting since 2.5 months for claims processing
Disappointing Post-Sales Experience My experience with their post-sales service has been incredibly frustrating. Despite making numerous calls and sending recurring emails to their customer service team, my claims remain unprocessed. Each time I contact them, only some issues are addressed, and I'm still waiting for resolution on several claims since September 2nd. Today is 15th of Nov and solely 1 claim out of 10+ is finalized. It seems like there might be an internal tactic to delay payments, as this isn't the first time I've encountered such issues. Additionally, their prices have been escalating significantly each year, which only adds to my dissatisfaction.
Insurer: Embrace
By: Vara