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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Crooks with laughable service.
I made my claim and after a few weeks I stared getting email stating that they were very busy, running behind, and that they were attempting to contact my Vet. The next email said that they tried to get a hold of my Vet but they were not responding, if they did not respond my claim would be denied. I called my Vet and they said no one from any insurance had attempted to pull information from my file, that if they had they would most certainly give it. The next email from Pets Best said my claim was completely denied, that the Vet never responded. They never once asked for my assistance, called me, or talked to me. Pets Best did not respond to any of my email. My cats issue was an emergency visit, he was very ill because his back teeth became infected. All the visits, meds, x-rays, and surgery added up to several thousand dollars. I was not expecting much, but to be flat out denied for all of it when my cats life was in peril with a choice of let him suffer or do all that I could really hurt financially. To not get any assistance from a policy that cost quite a bit really disappoints me. The should not call themselves Pets Best, they are greedy crooks.
I have been with them about 8 years for…
I have been with them about 8 years for a rescue as well as another. They raised my premiums to double. They withdrew from my acct. automatically. I received absolutely no notice. Cost was $52 went to $93. I called and was told there was a %15 increase. That would be less than $8. Ask to drop auto deduction and was told it’s not an option. I chose to drop them and look for coverage elsewhere. I’m thankful my acct. was able to cover the increase. I do not recommend them and feel their lack of concern was appalling.
Insurer: Embrace
By: Sandra McCormack
Outstanding Service and Ease of Claims
You have made owning a pet so much simplier and easy to file claims!! Thank you so very much!
Insurer: Fetch
By: Yvonne Arnzen
Easy claim process
Easy claim process! Upload receipt, give brief explanation, done.
Insurer: Embrace
By: Barbara Ferrell
Reliable…and speedy!
I was quite pleased to see my settlements come so fast. Since this is my first time with pet insurance, I was a bit worried about how long the wait was for payment. So far I'm happy. They kept me informed as they processed my claim. Thanks much Highly recommend this company!
Insurer: Embrace
By: Linda Thompson
Outstanding customer service and…
Outstanding customer service and responsiveness!
Insurer: Embrace
By: Mitchell Caplan
Confidence
Having pets best in my corner really gives me relief when it comes to my dog
Well worth the money
Easy to use, submit and receive payment on claims. Have used for our dogs since 2018 and highly recommend it to all pet owners. You can customize your coverage to meet your needs and be sure your pets can get the care they need. You never know what your pets will do next - be prepared with Embrace!
Insurer: Embrace
By: Jennifer Griem
Above and Beyond the best Company…
My GSP has had several issues that are difficult to diagnose and we seem to be going through process of elimination with his Vets. There are no words to describe the help and assistance I have received from Embrace. They go above and beyond as far as customer service, prompt attention to claims and just all around a great company!
Insurer: Embrace
By: Ruth Nelson