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Easy and timely
It’s very easy to submit a claim, and claims are approved timely!
Insurer: Fetch
By: Mary A
Easy and quick reimbursement
The reimbursement was quick and easy. It only took 4 days to get my refund. I’ve never had pet insurance before, but so glad I have it with our puppy. ER visits aren’t ever fun, especially during the holidays.
Insurer: Embrace
By: Shannon Williams
Easy to navigate and user friendly website
The website is extremely easy to navigate and user friendly in the process of submitting a claim.
Insurer: Embrace
By: Michael Gutierrez
Hannah answered all my concerns and…
Hannah answered all my concerns and helped me to make my claims esier!! Very pleasant, professional and great problem solver!!!!! She is an asset to your company!!!
Insurer: Pumpkin
By: Satisfied customer in Denver
Easy receipt submittal
Easy receipt submittal, no red tape, fast turnaround, and the best service!
Insurer: Embrace
By: Leslie
Very simple and easy to figure out.
Very simple and easy to figure out.
Insurer: Embrace
By: Mia Dutcher
Great company and coverage
Great company and coverage
Insurer: ASPCA
By: Suzanne Lamoureaux
Dr Ben
Dr. Ben is a great doctor and so is his assistant.
Insurer: ASPCA
By: Sharon
All around terrible experience - Updated to "Got much better!"
All around terrible experience. Trying to chat via the web or app is useless. Trying to call is the typical insurance game, keep you on hold as long as possible hoping you hang up. Submitted claims, received email confirmation of submission stating "We will be reviewing it soon and will be in touch within the next 3-5 business days." and of course that did not happen. 3 weeks later I've already spent an hour in phone calls trying to make any progress. They gave excuses that didn't even apply to one of the pets claims. Stating they need SOAP notes for any non routine treatments. One pet's claims is only routine. He had zero medical issues. On hold for a manager now. They're making me wait more, it's currently been 20 mins. It's intentional and I'm aware. Let's see how this plays out. Either way everyone should know what the experience is like dealing with these people. I'm sure they train the employees not to call back and let things remain pending while in any loophole available, until finally the frustrated customer has to call. UPDATE I hung up on the call waiting speak with the manager after 35mins. I called back and I'm so glad I did. I spoke with someone who actually cared about how she did her job and the customer. She explained what the previous person did not. That missing piece is what made everything make sense. I have done what was suggested. I'll update this review as things progress. Currently changed from 1 star to 2. Update 2 Nicole rocks! Whoever is reading these reviews from MetLife Pet should know. Spoke with her 24hrs ago and already had one claim paid. She actually explained what the issue was and gave relevant information during our discussion. As opposed to the first person I spoke with who just kept repeating the same thing over and over again and not being very helpful at all. Upgrading the stars to 3. There's still pending claims being worked through. I'll come back with a final update. Final Update I changed to 4 stars. In the end our lil furry guys were appropriately covered. Nicole really saved the day. It took one call with her to change the whole process and get reimbursed in a timely fashion. She took an extra minute to explain how things work. Had Nicole been my first call, more than likely I woulda never ended up here. Any one have problems ask for Nicole! haha
Insurer: MetLife
By: Ian singer