With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
Two years ago my first claim experience with Trupanion was excellent.
Two years ago my first claim experience with Trupanion was excellent.
My current experience with two claims for my pup Tom started out a nightmare. The person who initially handled the claims was slipshod. Yes there was a super quick "turn around" (less than 48 hours) but what good is quick turn around if work is not accurate or thorough? Upon notification of claim result I was extremely angry and felt cheated. Though it was a Sunday I called and spoke with Katie.
Katie is super stellar. She LISTENS, asks good questions, is able to analyze the information while being extremely pleasant, reassuring, caring, polite. Because our conversation was on a Sunday Katie was not able to contact a supervisor and resolve the issue. She assured me my claim would be reviewed and properly handled.
The second claim for Tom's same illness was quickly "handled" in the same careless, slipshod manner as the first claim.
I called again. Rebecca handled the call for the second claim in much the same manner as Katie. Both Katie and Rebecca are exceptional representatives of Trupanion.
The two claims submitted have not been completely resolved.
Trupanion needs to "retrain" (or fire) clerks who initially handled the claims I submitted.
Katie and Rebecca need to be recognized for their skills and exceptional representation of Trupanion.
By the way, a third claim for Tom's illness will be submitted this week. I can't wait to see how this one will be handled.
During the 8 plus years my Pups have been insured by Trupanion I have recommended the insurance to several pet parents. Linda Van Loan
Trupanion used to be great. Really fast processing, etc but the last couple of years they have been getting progressively slower. I submitted my last claim in November of 2020 and it still has not been resolved. It’s almost February of 2021
Trupanion showed up for us again, thank you!! The claims experience was extremely easy and you all covered a large portion of the financials which is greatly appreciated. ???????????? I have and will continue to recommend you as an amazing source for pet insurance. Tonto and I thank you!!!
Trupanion pet medical insurance offers better value and is more user friendly than the policy from Nationwide. The online and in-person reviews are quite positive and the customer service representative was very informative and helpful.
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