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I had a great experience with Josh at…
I had a great experience with Josh at Fetch Pet. He took the time to answer all my questions and make sure i felt valued as a customer. Thank you for the excellent service.
Insurer: Fetch Canada
By: Mj Moon
I had a great experience with Josh at…
I had a great experience with Josh at Fetch Pet. He took the time to answer all my questions and make sure i felt valued as a customer. Thank you for the excellent service.
Insurer: Fetch Canada
By: Mj Moon
I had a great experience with Josh at…
I had a great experience with Josh at Fetch Pet. He took the time to answer all my questions and make sure i felt valued as a customer. Thank you for the excellent service.
Insurer: Fetch Canada
By: Mj Moon
I had a great experience with Josh at…
I had a great experience with Josh at Fetch Pet. He took the time to answer all my questions and make sure i felt valued as a customer. Thank you for the excellent service.
Insurer: Fetch Canada
By: Mj Moon
The whole process is fast and easy!
The whole process is fast and easy!!! My claims approved within 48 hours and refunds within about 10 days!!! (Mostly sooner)
Insurer: Embrace
By: Willem Van Schalkwyk
Second review. 2 years and still recommend highly!
Second review. 5 stars two years ago, and still working like a charm. One of our 2 cats is a "lemon", but we love her and Embrace is helping us take care of her. Recommend highly. Thank you Embrace!
Insurer: Embrace
By: J Pady
The process was smooth and easy
The process was smooth and easy . I appreciate that I didn’t have to jump through hoops to get my claim looked at and approved.
Insurer: Fetch
By: Tara
I do have a Embrace pet insurance for scrappy
I don’t like Embrace pet insurance because it doesn’t cover much for your pet and also every time you call them in they’re expecting you to give a review about that individual well I find that very insulting. I also very rude because my attitude is this if someone wants to give a good review they’re gonna do it on their own. The company does not need to be asking for review from a Customer. Last year I was joining a gym with my wife so we could exercise. The manager came out and said I’d like you to give me a good review so I can get a pay raise And that was very insulting because the gym itself was dirty. No one has the right to ask someone for a review. I feel embraces more about making a profit than it is about the pets. I don’t like the company. I keep it right now because I need something for my dog, I just don’t think it’s worth Having a company like this, that is asking for a review. i’m gonna be looking into other pet insurance for my dog. I’m not saying I will get rid of them because I don’t know right now. I’m thinking about it. I will give them a five star when they stop asking for a review from its customers. I cannot stand this about Embrace.
Insurer: Embrace
By: R. Gill
Horrible customer service & business practices
I've had MetLife pet insurance for 2.5 years on my Beagle. Their plans are very straightforward and they would get 5 stars from me just based on that. However, I can't recommend them whatsoever because of their shady business practices and abhorrent customer service. Their app was initially useless but they've since made changes and I can at least submit claims via the app with no issue. However, their customer service chat is down 95% of the time, and the other 5% it just says "please wait while we connect you to a chat support specialist" and it never connects... ever. Forcing me to call MetLife and sit on hold waiting for a human to answer. My main issue is that they rarely ever pay out claims within their stated terms. They say 3-5 days, but also say to give up to 10 days when they're busy. Ok no problem... But I've had claims sitting for several weeks, all documents correctly uploaded, and no pay out. When I call them to inquire, I get 1 of 2 standard answers: 1) "MetLife has up to 30 BUSINESS days to process your claim" -- which of course is no where on their website except the fine print of your contract, because advertising that you'll get payment in 6 weeks isn't good business. Or 2) magically my claim is being finalized that very same day I call to complain! Wow, what a coincidence. They take my monthly payment every month like clockwork, but I have to hound them for a payout each time, which I find ridiculous and annoying. UPDATE: I just got off the phone with MetLife and they told me the claim I submitted 2 weeks ago will likely take another 2 weeks to be processed, even though I have all my SOAP notes and documentation included. The rep said they are currently working on claims through November 25th and my claim was submitted December 4th. Today is December 17th. MetLife - If you are always behind on claims, you either need to hire more people or stop lying to your customers about the payout turnaround time. Stop touting 3-5 days when it will take a month or more.
Insurer: MetLife
By: Richelle
Claims are usually paid timely
Claims are usually paid timely, no complaints with this pet insurance, just signed my newly adopted dog up ;)
Insurer: ASPCA
By: Robin Frauendorfer