219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Benjamin was amazing and so helpful
Benjamin was amazing and so helpful. Very fast and efficient. Thank you so much!
Insurer: Nationwide
By: customer
Excellent policy!
The customer service representative was very helpful and explained everything in detail, not only once, but twice! This policy offers much more than the one I currently have for my pups!
Insurer: Nationwide
By: Jill
are agent Daniel was so helpful and…
are agent Daniel was so helpful and very kind!!
Insurer: Nationwide
By: LISA
This is not a review
This is not a review. I am writing this as I would like to receive some written information corresponding to the policy I had opened with your company for my dog, Peanut. If you will send me all the information needed, it would be greatly appreciated.
Insurer: Prudent Pet
By: Stephen Slavin
Love It!!!
I have had Embrace Pet Insurance for close to 3 years and my experience with them has been outstanding for the entire period. I saw a bad review by a Mr. Gonzalez 2 days ago and I am shocked because I absolutely love this insurance for my dog. Submitting claims is so easy and they are processed immediately. Their customer service is outstanding and they cover so much. I have save hundreds of dollars and have such peace of mind. I have recommended this pet insurance to my friends and would continue to recommend it to anyone who asks!
Insurer: Embrace
By: Lizzie
You have been helpful anytime I have…
You have been helpful anytime I have contacted you. You are also quick on the claim I did on Dutchess surgery.
Insurer: Spot
By: Georgia Everette
Timely review of claims
Timely review of claims. Fairness in claim calculation i.e. reimbursement
Insurer: Spot
By: Linda Rodriguez
Disappointing Customer Service Experience During a Difficult Time
I've been a loyal customer with your company since my dog Figo was a puppy—he’s now six years old. Until now, I’ve never had to file a claim, but during a recent emergency vet visit, I reached out to customer service to explain the situation and ask whether diagnostic services—such as consultations and further review of x-rays—are covered under my plan. Unfortunately, my interaction with your support team left me feeling even more confused and unsupported during an already stressful time. Rather than addressing my actual question, the representative repeatedly emphasized that a claims adjuster would need to review medical records to determine coverage. I completely understand the need for a formal claims process, but I wasn’t asking for a guarantee—just general clarification about whether those services typically fall under my policy. In a moment when I was overwhelmed and trying to make informed decisions for my dog’s care, I felt there was a real lack of empathy and basic guidance. It wasn’t until I asked for clarification a third time that the representative finally mentioned that our plan does not include office visit or exam fee coverage—which was part of the information I was looking for. However, they never addressed the other part of my question about diagnostic coverage for the radiologist review of x-rays. I understand that you can’t guarantee coverage without a full claim review, but I expected a more informative and compassionate conversation—especially when all I was seeking was general clarification to guide my next steps for my pet’s care. Instead of helping me feel supported, the conversation made me feel like I was a nuisance for even asking, which was incredibly disheartening. As someone who has been paying into this policy for years and trusted it would help me in a time of need, this experience has made me seriously reconsider the value of this coverage and the quality of customer support.
Insurer: Figo
By: Ngan