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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Exceptional Customer Service
Amanda M.was very knowledgeable, patient, kind, and thorough. She quickly put my mind at ease by answering all my questions and even a few things I might not have considered. I had been shopping for pet insurance for weeks, without finding the right plan for me. Amanda understood what I wanted and helped me customize my policy, so that I am confident I have the BEST for my fur baby! For me, Amanda made all the difference, which put Fetch pet insurance way ahead of the competition!!
Insurer: Fetch
By: Cynthia Johnson
Richard Bowers helped me choose the best policy for my dog
Nationwide decided to eliminate the policy under which my dog was insured which was the most comprehensive coverage a customer could get. Richard Bowers spent a substantial amount of time on the phone with me discussing my options for the right insurance policy for my dog and helped me narrow the options,down to the policy I ultimately purchased. Richard is extremely knowledgeable and extremely kind and patient. Richard should serve a role model for fantastic customer service.
Insurer: Nationwide
By: Caryn Schwartz
Year 2024 was my beginning with Embrace
Overall they were pretty good. I'm not computer literate so had some trouble figuring out how to send the claims. Ended up mailing them. Communication was good. I got reimbursed for most of my claims. Only one I had trouble with was the claim for the ER visit. Only complaint I have is the first year my premium was a little over $300 THIS YEAR it's over 1600 plus. I haven't turned in any claims for 2025. I was not happy and don't understand why, Hope it goes well this year.
Insurer: Embrace
By: Pamela Barrs
This may change after the service starts
This may change after the service actually starts. I understand the insurance industry has rocketed in price, but I was still a little shocked at the monthly price, and thus, did not add my dog. Just accidental and routine care would have been over $100 for my young dog who has no pre-existing conditions. I pay $20 a month for my 8yr-old daughter… If the claims are honored as listed, do not take 2 months to process (like past pet insurance), and service is great, my score may go up.
Insurer: Nationwide
By: Amanda M.
Fast Refunds
It was amazing how fast I received my refund. I am telling everyone to pick you for pet insurance. Great job!
Insurer: Fetch
By: Barbara
So far, so good!!
I've never used pet insurance before but decided it might be a good idea when we brought our new Frenchie fur baby home. Unfortunately, we did have to file our first claim relatively quickly, but everything went very smoothly. The filing process was easy, the communication with my vet and I was timely and clear. There was a slight delay, so they informed me of that via email to keep me updated with the status. And finally, once the claim was approved, it was explained very precisely and clearly, so there were no questions as to what was covered and what wasn't or why. So far, so good!!
Jeremy provided informative answers to…
Jeremy provided informative answers to my questions. Thank you for making the sign up process so easy!
Insurer: Nationwide
By: Dayana
Golden Retriever with Cancer
Our beautiful 6 year old golden retriever was diagnosed with cancer. He was so young and I knew we needed to fight this disease. Luckily, we have insurance through Healthy Paws. They have been an amazing partner in Duke’s treatment! Once I had the paperwork from the vet I needed, filing a claim with Healthy Paws and receiving reimbursement was seamless. This organization is caring and compassionate about dogs and it shows in how they deal with dog parents. If it wasn’t for their support during my boy Duke’s journey I am not sure where we would be right now. It’s truly a blessing Duke is happy, playful, strong and definitely a joy in our lives. I am so fortunate to have friends recommend Healthy Paws to us. I highly recommend Healthy Paws to anyone!
Insurer: Healthy Paws
By: Cheryl
Not worth the cost
Pet's Best is easy to use, but they only paid about half of my vet's charges from my dog's recent wellness exam. It's not worth the premiums.
Insurer: Pets Best
By: Margaret
Fantastic Service
Embrace Pet Insurance has been an absolute lifesaver! Their customer service is top-notch—every interaction is friendly, professional, and genuinely helpful. The claims process is speedy and hassle-free, with quick reimbursements and no unnecessary delays. Having Embrace Pet Insurance gives me peace of mind, knowing my fur babies are covered by a company that genuinely cares. Embrace is the way to go if you want reliable coverage with excellent service!
Insurer: Embrace
By: Aaron Chung