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Very informative and helpful agents…
Very informative and helpful agents assisting and explaining everything.
Insurer: Pumpkin
By: Marla
I signed up a week ago
I signed up a week ago, had my two cats examined the next day, and I’ve already been reimbursed in full for their exam cost. Phenomenal. I am paying for the most expensive plan with the reimbursable allowances so keep that in mind. But I was really pleasantly surprised that I was reimbursed and that it came so fast.
Insurer: Embrace
By: Jerele Dee Lovely
Unfair review period
They offer a medical history review for pre-existing conditions and refunds within thirty days of purchase. What they don't make clear is that there is no way to complete the medical review in that time frame. On day thirty two, Embrace confirmed a long list of conditions they wouldn't cover, despite my request for review immediately after signing up, and refused the refund.
Insurer: Embrace
By: BH
Profit over Pets
My 6 year old Newfoundland required surgery which cost $4000 to repair a defect in his throat; Embrace denied the claim because he was once seen for a cough; calling laryngeal paralysis a pre existing condition. Now they want to increase my premiums in May; the anniversary of the policy.
Insurer: Embrace
By: oldsarge scouts out
A great company
Everyone I spoke with was extremely helpful and patient with my questions. I feel confident in my choice of Trupanion for my cat’s pet insurance needs.
Insurer: Trupanion
By: Martha
Thanks!
Terica Funes was very nice and helpful.
Insurer: Nationwide
By: customer
Horrible
Horrible. They take their time to process your claim. Customer Support doesn't care or help with your claim. They clearly offer 5 to 10 days to process claims but somewhere withing your policy it says 30 days, where you can't see it. To me they offer time frame that they are not in compliance with. Submitted my claim on 4/2/2025.
Insurer: MetLife
By: Ind Alpha
Avoid
Avoid! I've been with this company with two dogs for 7 and 8 years, dogs have been insured since about 4-6 months of age. No issues with small claims over the years, however premiums increase regularly, to the point where I had to cut back to high deductible (more emergency style coverage), verses low deductible in the past. Recently had dentals done on both dogs and the company is requesting essentially full medical records to process the claim "to see when the condition started". This seems a bit ridiculous given the dental are appropriate for age and the dogs have been insured through these fools pretty much their entire lives. I dread the idea of trying to fight these guys to get anything major covered as this has already been a huge hassle and really seems unnecessary for common age appropriate medical procedures. The kicker is their call center is somewhere in southwest Asia, I've called several times over the years and have found it near impossible to have a productive interaction. I stay with them due to preexisting medical conditions but am at the point of just cancelling because it feels like scam if they won't payout for valid claims. After the deductible it will be a few hundred dollars back to me - a big deal for me, probably not so much for them.
Insurer: Healthy Paws
By: Lindsay Burgner
Losing a furry family member is never easy
Losing a furry family member is never easy and having to deal with reimbursement of a claim during that makes it that much harder. I had to call several times to find out what exactly they needed for documentitaion that our pet passed. The wanted a diagnosis on his euthanasia. 3-4 calls later they finally realized there isn't one other than failure to thrive. It was heartbeaking having to retell our situation over and over.
Insurer: Pets Best
By: Witchy Krafting Mama
The person who returned my call didn't…
The person who returned my call didn't give me the correct information.
Insurer: Prudent Pet
By: bsadowskigmail.com