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Pet parents across the U.S. and Canada have left over 208,464 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Astronomical policy premium increase
I have had Nationwide pet insurance for my pets for close to 8 years. I now have 3 pet policies and never had 1 claim on any of them. My oldest pet now 8 years old had a policy renewal this month. My monthly plan is around $50 per month, with this years renewal my payment we up to around $90. This is an increase of $35 PER MONTH!!!! On a policy that has not had ONE claim. This is the SECOND increase in 13 months, I had an $10 increase last year upon renewal. That is almost an increase of $50 in 13 months! While I understand the need to adjust the premium, but my monthly payment has almost doubled in 13 months. I called and was told the increase in a result of the average of the issues other pets of the same age and breed have had and the ONLY way to lower the payment amount is to raise my deductible. So let me get this straight, I started my policy 8 years ago choosing the lowest deductible paying more each month so in the event we needed to use the policy it would be less out of pocket. Now the only way to lower my almost doubled monthly premium is to raise my deductible which means MORE MONEY OUT OF MY POCKET if I need to use the policy. I should have used the higher deductible amount all along!!!! I've paid nearly $4,000 over a 8 year period to keep my deductible lower and now the only way to be able to afford this policy is to raise my deductible from $250 to $1,000. So assuming I need to use this policy, I'm out $1,000 on top of the premiums I've already paid, so close to $5,000. Why have insurance!!!! Now my pet is too old to go anywhere else without paying more. Well done Nationwide Pet...WELL DONE! Kudos for figuring out how to really stick it to you long time clients!
Insurer: Nationwide
By: Kenda Harms Goodson
Spot Insurance is the Best!
Easy claim process and fast payment.
Insurer: Spot
By: Dennis Horowitz
Rates Doubled at Renewal
Coverage was affordable for a fairly decent plan, but once the one year policy auto renewed it literally DOUBLED in price. This is obviously a power move for them, because if you switch insurances any previous ailments are not longer covered by new insurance due to be pre-existing. I would look into another company for Pet Insurance and get data about their average annual rate increases.
Insurer: Pets Best
By: laura signore
Best of the best they keep their word…
Best of the best they keep their word and their customer service is amazing. Beyond helpful and the number one pet insurance. I suggest MetLife to all pet owners!
Insurer: MetLife
By: EMILY D
Very fast and easy to submit claims.
Very fast and easy to submit claims.
Insurer: MetLife
By: Mindy Lasiter
Quick turnaround of claims
Quick turnaround of claims! Very helpful when we had 2 very sick dogs!!
Insurer: MetLife
By: Cathy
Great so far!
So far, we've had a positive experience with SPOT Insurance. We have a 14 year old dog who we needed to get insurance for due to her old age and fear of something happening and not having coverage to pay for it. SPOT was one of the best resources we found and their team is really helpful, thorough, and patient as you're trying to figure out what's best for your pup!
Insurer: Spot
By: Matsumura
Claim denial and appeal process
My policy includes preventative care coverage and my claim for anal gland expression was denied even though it is specifically listed under preventative care. The reason for denial is not clear on the EOB so I called customer service learn that I would first need to see the Vet and have the Vet recommend the procedure. I agree with that for standard policy coverage. The preventative care coverage does not state that I first need to see the Vet. The appeal process is complicated and designed so that customers will decide it is not worth the hassle. Poor customer support and service. If I could give you a negative 5 stars for this instance, I would
Insurer: MetLife
By: mcgeorgerp
Excellent all around
Excellent all around. Would highly recommend to any one with a pet!
Insurer: MetLife
By: SHERI ROBINSON