208,464+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,464 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very pleased with our insurance…
Very pleased with our insurance coverage. It's easy to submit claims online and I've always received a quick reply.
Insurer: MetLife
By: Kapalmer
Peace of mind
I wish I knew about pet insurance before my 3yr old passed away. It is a great help to know your paying into a product that will help you in emergencies or very difficult situations. My 7yr old had surgery on his leg and submitting paperwork to MetLife on the app is the easiest and fastest way to get that done. Calling them when I had questions was convenient as well. Everyone is super friendly and helpful. I wish they would cover pre-existing conditions that are not major like allergies to help pay for allergy meds but overall the coverage is a lifesaver.
Insurer: MetLife
By: J Gonzalez
I can't say enough good things about…
I can't say enough good things about Healthy Paws Pet Insurance. My dog underwent not one, but two TPLO surgeries, and thanks to Healthy Paws, the entire process was as stress-free as it could possibly be during such a challenging time. The claims and reimbursement process was seamless—fast, easy to submit, and clearly communicated every step of the way. I was consistently reimbursed quickly and fairly, which made a huge difference financially and emotionally. On top of that, their customer service is truly a pleasure to work with. Every interaction has been warm, compassionate, and efficient. It’s clear they genuinely care about pets and their owners. I’ve been so impressed that I’ve referred at least 10 people to Healthy Paws, and every one of them has thanked me for the recommendation. If you’re on the fence about pet insurance, trust me—Healthy Paws is the one to go with. I’m incredibly grateful for the peace of mind they’ve given me.
Insurer: Healthy Paws
By: Anthony Cacioppo
Highly recommend
We are first time pet insurers and chose Spot for our boy over a year ago in the off chance of something unexpected happening and we are so thankful. Our nearly 3 yr old pup was diagnosed with bilateral hip dysplasia and just underwent total hip replacement surgery. Spot has completely met our expectations and their representatives have been kind and supportive throughout the process.
Insurer: Spot
By: Jessica
They usually take care of a bill right…
They usually take care of a bill right away. I do have one outstanding still from February, hence the 4 stars
Insurer: MetLife
By: Joelee Hughes
Did an amazing job helping get my 2…
Did an amazing job helping get my 2 ferret fur babies some insurance. Answered all my questions.
Insurer: Nationwide
By: Katie customer
Heard great things
Heard great things from a friend who has his pets insured by you. Spoke to Stephanie who was able to answer all my questions easily.
Insurer: Prudent Pet
By: jawsgmail.com
They're great if your pet isn't critically ill
They're great if your pet isn't critical. But when your pet is in the hospital and you don't know if his claim will be considered an accident or an Illness (he hadn't passed his illness waiting period yet), you start having to ask hard questions about what you can afford. You drop $2,000 on the first battery of tests, hoping to get a clear answer on if this is something chronic or an accident. You're honestly hoping for a bowel obstruction, because while that may be one of the worst case scenarios, that's a clear accident You know will be covered. You answer a call at 3:30 AM, asking you to pay another $4,000 for more tests. They didn't find a bowl obstruction but his fever is still dangerously high. You have to consider, while half awake and worried for your poor sweet boy, if you can afford that if insurance denies the claim, or if you'll have to euthanize your beloved pet because you can't afford it and just don't know if it'll be covered. If you're in this situation, you'll get no timely help from this company. First of all, there's no after hours emergency line for critical claims questions like mine. I bit the bullet and paid $3,000 before I ever got to speak to Embrace. When their phones were back online, I called to try to expedite the claim process. I still didn't have answers and didn't know how much more in diagnostics would be required. The people I've had on the phone have been amazing but I've never been able to speak directly to a claims rep. The people I spoke to understood the urgency and told me they'd try to at least get an answer on if the claim would be considered a pre-existing illness or an accident. They couldn't promise me an answer that day though. Now, 4 days later I still have no answer. And every time I speak to someone they all seem to have no IDEA what my previous conversations entailed or what I was asking for. No wonder the claims department doesn't find it urgent... Thank God my dog is stable, but if he wasn't, and if I was asked to pay another $1,000 on top of what I've already paid... I'd probably have to euthenize him. And how heartbreaking would it be to find out later, after he's dead and gone, that his claim IS covered? The bottom line is I know I can spend around $2000 on critical care for my pets. I stretched it to $3000 this time given the uncertainty of the claim. If Embrace is going to cover their care, then I know I can spend $21,000 (including $1000 deductible) and get reimbursed $18,000 (I'm on the 90% plan). But if they don't cover it, anything over my $2,000 limit is financially crippling for me and my family. Why don't they have a "CRITICAL" rushed claims process?? Why don't they have an after hours emergency team?? People get pet insurance to plan for the things that can't be planned for like this. I just don't understand how my claim is STILL pending. As far as the things you can plan for, I'd rate them 5 stars if that were the only consideration. I knew in advance the surgeries for my cat's knees would be covered. I was able to submit quotes for pre-approval and after the surgery wait the 5-7 days for the claim to be reviewed and the money to hit my account. That's all fine and dandy. Based on that experience I was hoping to be much more impressed by their handling of critical care claims but here we are.
Insurer: Embrace
By: Katelyn Hastings
no hassles or problems with embrace.
no hassles or problems with embrace.
Insurer: Embrace
By: Roxanne Barnett
Excellent customer service and knowledge
Excellent customer service and knowledge
Insurer: Prudent Pet
By: dugprogmail.com