208,464+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,464 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to submit claims
Ease of submitting claims and being kept up to date on the claims process
Insurer: MetLife
By: Natalie W
All way there to help,
All way there to help,, Thank you
Insurer: MetLife
By: KAREN MEJIA
Horrible
Don’t use this pet insurance. Firstly the app never works, which is why the process is horrible. 2nd they considered constipation as a preexisting condition which is why my claim was denied (which is absolutely insane) 3rd customer service is absolutely zero help. I am disputing the claim but I doubt anything will happen. Waste of money. Tell people to not use them!
The payouts are fast
From submission to getting my automatic payment was around 10 days
Insurer: MetLife
By: Alix Bleek
Great service
"I submitted a claim for my dog's bills due to an illness. The filing process was easy - I was able to just upload the receipts and click a few boxes on the site. Within just a couple days I had an email fully explaining the benefits to which we were entitled (which were great), and I had the check within a week. Having pet insurance is great peace of mind as my little guy gets older. "
Insurer: Pets Best
By: Donna
Best insurance on the market!
I cannot say enough good things about Pets Best insurance. My cat and dog are both insured with Pets Best and I couldn't be more pleased. The monthly cost is affordable and offers great reimbursements and coverage. The staff when you call are absolutely wonderful and some of the kindest customer service people out there. The claims process is very easy and once submitted, they handle everything fast and efficient. If you are looking for pet insurance, Pets Best is the one to get!
Insurer: Pets Best
By: Brooke
Pleasantly Surprised with Pets Best
I filed a claim with Pets Best and received a decision in 17 days - way ahead of the typical 30-day timeframe. Pets Best even took the time out to apologize for the delay a few days before that. I didn't think there was one! My claim was accepted. I've always heard horror stories of people haggling with insurance companies and having their claims drawn out over long periods, but with Pets Best, it was so easy and quick. Thank you to all at Pets Best for your graciousness.
Ruptured Anal Gland
"I was out walking my dog Otis and noticed a ball like substance on his anus. I showed this too my wiife and while she was inspecting this substance it exploded all over her. My pet Otis had suffered a ruptured Anal Gland that abcessed and exploded. We rushed him to Tufts Veterinary Emergency Treatment in Walpole MA and We waited 4 hours as the physicians treated him and cleaned up the infection. They administered him IV antibiotics and Gabapenten for the pain. They had to sedate him to perform their work. We were sent home with pain medication and a 2 week supply of antibiotics. Needless to say the bill for services and treatment was eye popping. The following morning I submitted my claim to Pets Best and they processed it immediatly. Thank god for having a great Animal Hospital in my location and for Pets Best for their incredible insurance coverage. Happy to say Otis is now healed and is acting like his old self."
It is so difficult to understand the…
It is so difficult to understand the policy. I have been submit a claimed and still pending that I don't understand at all what the problem. There is request the medical records from 7/29/2024 which I don't have a puppy yet. I have my puppy in Jan,2025. He got sick in Jan 29 and I couldn't claim that one because of the insurance that I bought was not kick in yet. But after that still now all the claimed I submitted is still pending.
Insurer: Embrace
By: Audi Queena
Very easy…
Very easy to file a claim and keeps you informed along the way.
Insurer: MetLife
By: Robin Sexton