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Horrible Filing Claims
I had met life for over a year and insured my 4 cats under them. In that one year I went to file a single claim for $148 for my cat who had an eye infection. My vet is amazing and this is not a review on my vet they are amazing. They gave me the typical sheet that they print out with all the costs and breakdown of the treatment. I took a picture and uploaded it to met life. They denied my claim stating they need a doctor's written notes on them, which the vet office has never heard of. The chart was very straight forward they examined my cat's eye, did a stain to check for scratches, and gave me antibiotics. I tried re-uploading it, denied again. The vet office does not have any other paperwork to give me then what they gave me. Will never use this again, I was paying over $120 a month to keep this pet insurance and have a good deductible and am completely over it.
Was easy to submit wellness claim
I like the fact that claims are easy to submit. Unlike logging into my bank, the Embrace IT system works well. That’s something I appreciate.
Insurer: Embrace
By: susan s
Yaz out of the Brea Ca office was very…
Yaz out of the Brea Ca office was very helpful and processed everything in a great timely manner.
Insurer: Nationwide
By: Jaqueline & Kookie
Extremely Disappointed with MetLife’s Poor Customer Service and Claims Process
I am incredibly disappointed with MetLife’s pet insurance service, particularly their customer service and claims process. I attempted to file a claim for my cat, providing all requested documents, but their app repeatedly flagged missing information, delaying my claim without clear guidance. When I contacted customer support to clarify, I was told I needed a “benefit document” from my previous pet insurance provider. This requirement is unreasonable and poorly communicated for several reasons: I am no longer a customer of my previous insurer, making it extremely difficult to obtain such documents. MetLife never mentioned this requirement when I switched to their policy, leaving me blindsided. If MetLife were my first pet insurance provider, would I be unable to file a claim simply because I lack a prior insurer? This policy feels designed to obstruct claims. The customer service team offered no solutions, and their app is frustratingly unreliable. This experience has been the worst I’ve encountered with any insurance provider. MetLife’s lack of transparency and poor treatment of customers has left me deeply dissatisfied. I will not use any MetLife products again and strongly caution others against choosing their pet insurance.
Insurer: MetLife
By: Darren Chien
Prudent Pet was awesome!
Prudent Pet was awesome! Our Rottweiler needed emergency surgery and was in the hospital for 4 days. I filed a claim, they had great communication every step of the way. They even contacting a Vet that was not getting back to us & got the information they needed to finish processing our claim. Within 2 weeks the claim was paid & money was direct deposited in our account. Cannot say enough about the customer service we received in such an emotional, scary time.
Insurer: Prudent Pet
By: allisonmorrisgmail.com
It was easy to sign up for the…
It was easy to sign up for the insurance.
Insurer: Nationwide
By: Tom Cottrill