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Great Customer Service
I have recently filed 2 separate claims. Both were easy to download using the app and both were processed very quickly, and in both cases I was reimbursed to my complete satisfaction. When I have had to call, customer service has been very courteous and have helped me to my complete satisfaction. I have used 2 other pet insurance companies prior to Spot and neither were anything like the customer service I have been provided with Spot
Insurer: Spot
By: Alan Naglin
I am distraught with Nationwide pet…
I am distraught with Nationwide pet insurance, as the one time I needed them to cover a surgery in 8 years of having a policy, they are denying it. I have carried Nationwide pet insurance since my yellow Lab, Beau, was a puppy. I have major medical and have had very few claims over the past 8 years. Beau had a mass on his leg and the the needle biopsy was inconclusive to our Vet. She said it could be a joint cyst or joint sarcoma and referred me to a surgical vet specialist. The Specialist wanted to get the mass off right away and send it to pathology. the surgery was $3400. Nationwide will not pay for the surgery, stating that they have already paid the amount allowed for a synovial cyst. Both my vet and the surgeon have reached out to them to tell them they were not certain it was a cyst, but they still denied the claim. Basically, Beau would have had to have cancer for them to cover the surgery to remove it. It is not worth paying monthly for this insurance if they won't cover the high cost of surgery when it is clearly needed and part of major medical
Insurer: Nationwide
By: Traci Sutter
Love Spot Pet Insurance
Having Spot Insurance is having peace of mind. They have great customer service and process claims quickly.
Insurer: Spot
By: Lisa Perez
System continues to kick you out when…
System continues to kick you out when submitting a claim. We are tested to find a loop in the system to get it to work.
Insurer: Embrace
By: Sam Morgante
Fetch is Amazing
Fetch is Amazing! We get paid really quickly and the peace of mind knowing our girl is covered for her tummy issues is awesome. The app is super easy to navigate and if you have to call for any reason, their CS team is great as well. I will never not have a furk kid without insurance and Petch has been amazing for our fur family (5 furry kids)
Insurer: Fetch
By: Terri D
Exemplary Customer Service
The young man that took my phone call was professional, polite, skilled, and a pleasure to speak with. He is an above board employee and I hope you recognize him for his effort. Thank you Laurie D.
Insurer: Nationwide
By: Laurie d.
Extremely helpful staff
Extremely helpful staff Very easy to be reimbursed using the app.
Insurer: MetLife
By: Daniel Eisenberg
Easy to submit claim and insurance…
Easy to submit claim and insurance payment was issued quickly directly to my bank account.
Insurer: Trupanion
By: Albert
Quick processing of my claim.
Quick processing of my claim.
Insurer: MetLife
By: Bonita Jenkins
Prudent Pet Signup
Easy Signup with Employee Bobby after all my questions were answered
Insurer: Prudent Pet
By: Hyme