207,763+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,763 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Honest and responsive company
I have had my cocker covered since Nov 2014 with Pets Best. Customer service on the phone is excellent and reimbursements are accurate. The turnaround time on sending direct deposits has lengthened about four days. Explanation being-many new clients. The one negative is the 50 % increase in premium for the upcoming renewal in November. I was expecting a 30 % increase and find 50 % too high. And that is with 70% reimbursement. Overall, a solid insurer, superior to VPI which covered my first five rescues. So, recommended!
Insurer: Pets Best
By: John
Happy with service
I am very happy with the service you provide.
Insurer: Pets Best
By: Judith
Quick and easy
Poppy received his semi-annual booster shots, a fecal exam, and a renewal of his Heartgard and Nexgard script on October 1. Process to file claim was quick and easy. Payment was in my account within two weeks. Poppy is a healthy pup!
Insurer: Pets Best
By: Therese
Very happy
As always Pets Best was great. Very happy with The promptness and EOB are always appreciated.
Insurer: Pets Best
By: Sandi
Thank you
Thank you so much for your care and service. This was our first experience with filing a claim, and unfortunately, it was when our pup passes away. The process was very easy and communication was also very easy. What impressed me the most was after the claim was processed, two months of coverage cost was also credited. This demonstrates the ethics of this company and concern for the customer. Thank you.
Insurer: Pets Best
By: David
Great service. Great comfort.
I have been a lifelong dog owner and have never had pet insurance. This Spring we lost our Irish Wolfhound with an unexpected medical crisis that was heartbreaking and made ever more stressful by the thousands of dollars of ER care in that 24 hour period. That experience prompted me to purchase pet insurance for our Yorkshire Terrier. He has always been very healthy but I used the preventive benefit for his annual check up and also purchased the teeth cleaning plan. Very easy to submit claims and receive reimbursement. This Fall he suddenly had a very serious gastrointestinal issue prompting ER services at our University veterinary clinic. (At one point we were certain we would lose him too... but they were able to figure it out and now he is back 100%!) Several claims submitted related to this illness and all processed and paid according to our benefit plan. I don't look forward to needing these types of services.... but it is a great relief to have reliable insurance coverage should they arise. Thank you Pets Best!
Insurer: Pets Best
By: Mary
Easy process
Filing a claim is easy. Payments are processed quickly.
Insurer: Pets Best
By: Renee
The beginning of the policy
In the beginning of the policy and obtaining it very responsive, very understanding etc. Time went on terrible.
Insurer: Pets Best
By: Kimberly
Very pleased with decision to switch to Pets Best
Easy to navigate website and efficient processing of my claim.
Insurer: Pets Best
By: Lance
a bit pricey but great service.
they were great/ sympathetic. were able to give me the info I needed quickly.
Insurer: Trupanion Canada
By: David