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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

5

out of 5

Excellent customer service

I really appreciated the help I've received from Khrystal Hinkel in customer service. I couldn't understand why I hadn't heard from PetsBest after having turned in my claim after a month, and after my call, Khrystal said she would check into it. It turned out my email attachment didn't make it through, so I decided to fax it instead. Khrystal emailed me back to make sure that I knew that they had received my claim and that it was being processed. I am just very impressed with how thorough and thoughtful she was in following up on my claim and letting me know what was happening. I just don't see that kind of service any more in ANY kind of company. So far, I think PetsBest is the best!
  • INSURER: Pets Best
  • POSTED: 03/05/2008
  • BY: cew
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Great Communication with Owner

Embrance has kept me up to date with my pets insurance since I enrolled. The first time I filed a claim I was told when my vet faxed in my claim, and the following day I was told that Embrace needed my pets medical history and they contacted my vet to get it. Enbrace then notified me the day my vet faxed in my pets medical history so I would know that they received it. This keeps a pet owner from wondering if everything is going as it should. I don't have to worry when Embrace is around!
  • INSURER: Embrace
  • POSTED: 03/04/2008
  • BY: Lillian
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Value-added Service

As a policy holder since July 2007, I continue to be pleased with the insurance product through Embrace. In addition, their customer service is outstanding! They take a personal interest in you and your pet and make me feel that my interests are their concern. Great company, great product, great service! Well worth the affordable premium!
  • INSURER: Embrace
  • POSTED: 03/02/2008
  • BY: Bobbi
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

First experience...Wonderful!

I have two dogs and both have been covered under Embrace since last September. Near the end of January one of my pups suffered a laceration on his rear left leg that required surgery and stitches. So this was my first time putting Embrace to the test and I am very satisfied! I sent Embrace my claim forms two days ago and they've already received it, processed it, e-mailed me an Explanation of Benefits showing what they did and didn't cover (as well as how much coverage I have left), and cut me a check! Amazingly fast! How can you not be happy with that?! I highly recommend them!
  • INSURER: Embrace
  • POSTED: 03/01/2008
  • BY: Jason
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Response

Subject: RE: Robert Lerner Embrace Claim Explanation of Benefits EPI:0100098Laura, I want to thank you for your prompt action on Oskar’s claim. I have used other insurance companies in the past and they have both more expensive and less responsive. I have only been a client for a few months and I realize you have lost money on our relationship but that has not stopped you from prompt, satisfactory responses. Thank you for your good service. FYI, my Vet, Hometown Animal Hospital has asked me about your company. They had previously had been recommending another company but I related my satisfaction with Embrace and I believe that they might switch to Embrace.
  • INSURER: Embrace
  • POSTED: 02/28/2008
  • BY: Robert
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Simple, easy, and GREAT!

When I adopted my 11 year old, deaf, slightly blind, dog with kidney issues I started researching pet insurance. I looked at every pet insurance website I could find and read through almost everything on coverage, what's excluded, and got quotes. Pets Best was simply the best one I had seen so far, better value than VPI who wanted to charge me $68 (Pets Best charged around $44/month). If you read everything through, it's quite clear and simple. I knew my dog wouldn't get covered for a large bill due to his kidney failure later, but they covered whatever they could for that hospitalization and his euthanization and cremation. Pets Best has had the best customer service I've seen. When I adopted my 3 month old puppy 6 months later, I immediately signed him up for Pets Best and locked in our low rate of $32/month. I've seen a few new insurances recently that also look pretty good, but in the long run I think Pets Best will still benefit me the most. Just recently, my dog was hit by a car and having Pets Best really helped keep me calm as it was one less thing to worry about. I'm absolutely satisfied with their service and their coverage!
  • INSURER: Pets Best
  • POSTED: 02/28/2008
  • BY: Vicki
  • BREED:
  • AGE OF PET: 0 - 3

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1

out of 5

Terrible First Experience

My dog was diagnosed with 5 lipomas on left leg and chest and prolapsed 3rd gland. I went with Embrace as they were supposed to cover hereditary conditions for specific breeds. But they refused to cover any of the surgery cost or the consultation before the surgery. I am very disappointed. Also took them over a month to respond to me on the claims.
  • INSURER: Embrace
  • POSTED: 02/27/2008
  • BY: EG
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Excellent Customer Service

When we adopted a second dog, my husband & I decided it was time to consider pet insurance. I spent a month researching different plans & companies, and Embrace looked like the best choice. I have been completely satisfied with their customer service, handling of claims, and flexibility of coverage. Thanks for all the help!
  • INSURER: Embrace
  • POSTED: 02/27/2008
  • BY: Amelia
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

They came through when I needed it the most

I am on a tight budget and when my 14 year old dog become ill I didn't have the extra money set aside, but I turned my claim in and recieved the check within the time frame my vet gave me to pay my bill. It was a great feeling to know I could count on what was promised at a time in need.Thanks to Pets Best, my pet has a best friend.
  • INSURER: Pets Best
  • POSTED: 02/26/2008
  • BY: gracie
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Caring and comprehensive

The entire team at Embrace is a pleasure to deal with. They have covered everything exactly as it is outlined in the policy we have with them. They process claims efficiently and payment is prompt as well. We have been with them for two years now and plan on continuing for the long term.
  • INSURER: Embrace
  • POSTED: 02/14/2008
  • BY: Dan
  • BREED:
  • AGE OF PET: 0 - 3

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