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Scam company. 4 claims has been denied!!

Do not go with FIGO. I have been paying ~$50/month to insure my healthy 4 year old rescue dog. We adopted her in Feb 2020, submitted all known vet records to FIGO, and they happily allowed me to enter into a plan and collect my monthly premium. Of course, the first instance we take her to the vet and file a claim (which would just have put us at our deductible), they email saying the require more detailed notes and SOAP notes. I copied our vet on the email thread and have sent every lick of paperwork available on our dog over to FIGO and it is still not enough for them to cover anything. I find it intentionally deceitful that they would allow us to enter into a policy knowing full well that they did not have the back records that they would require to ever actually be of service to us. Also, we had FIGO for our last dog who has since passed. She went to the same vet as our current dog, and we never had an issue with her vet notes lacking detail. The reporting hasn't changed, but perhaps the management of FIGO has. 0/10, waste of money and waste of time.

Great insurance!

No one who was on the call with me at when deciding the policy at Trupanion told me that I cannot lower my deductible down the road and I'm thinking that zero-low deductible policy would've been what I needed to get for my cat. Now I have a policy stuck for life that I cannot touch and I'm not happy with.

They pay as agreed according to the policy. Navigating the claims process has been improved, but could be slightly better. I have insured 3 dogs with them over the last 12 years. If I wasn’t satisfied I would not have been a client for all these years.

they are the worst on their web they said it take 5 days to get a check such a lie it takes months.................... and you dont get your money they always find a way to screw u if you don t pay your policy on time what s gonna happen????

Trupanion Insurance made my visit to the Animal hospital today so easy and so helpful. I had no idea how quickly Trupanion can connect with the hospital office and have everything taken care of, on their part, in a matter of minutes. What a pleasant surprise! Thank you Trupanion!

Took too long to deny claim and longer to deny appeal even though my cat probably would have starved to death without urgent vet care. Each time I would call it was a minimum of a 20 minute hold (longest was 45 minutes) until someone would pick up. Then, the rep could not answer anything at all. I called Sept. 7 to find out about my appeal. The rep had no way of answering. Received denial in the mail on Sept. 13th. It was dated Sept. 6. Why do the reps have no answer? My hold time to cancel my policy was only 4 minutes. They claimed to have hired a bunch of people recently.

Definitely and excellent company and very easy and caring when you need to talk to them on the phone.

I can't say enough good things about Healthy Paws Pet Insurance! I enrolled my cute puppy, Abbey, in the program as soon as I adopted her, and it was a great decision. Claims are ridiculously easy to file. Seriously, if it takes you longer than 5 minutes to file your claim with Healthy Paws, you're probably doing it wrong. Claims are paid very quickly (one time, it was done on the same day!). Their customer service is outstanding. Abbey recently had a severe bout with pancreatitis. She was hospitalized for one week. We thought we were gonna lose her. But she pulled through (she's a fighter!). When it was over with, we had a bill from the emergency vet hospital for $10,000. Yep, $10K. I filed my claim with Healthy Paws in 5 minutes, and within 5 business days I received a reimbursement of $7,500 direct deposited in my bank account! They paid 80% of Abbey's $10K vet bill, with absolutely zero questions asked. I hate to think what our choices may have been forced to be if we didn't have Abbey enrolled in Healthy Paws. If you're looking for the absolute top-notch health insurance for your fur baby, Healthy Paws is it!