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Claim submission system is terrible
Claim submission system is terrible. Constantly locking up in last phase of processing claim and have to start all over again. Issue has been going on for months.
Insurer: Embrace
By: Judie Paterno
Claim denials
We have been faithful to submit every claim on time, but ONE time, the website was not working and it wouldn’t allow us to submit. By the time we were able to, it was “outside the window” of allowance and our claim was denied. Incredibly frustrating. No flexibility. We will be dropping our pet insurance.
Insurer: Embrace
By: Pet owner
Worth it
We’ve had our dog covered by Healthy Paws since we got him as a puppy. While the policy doesn’t cover preventive care or vet exams, Healthy Paws has always covered any diagnostic treatment for our dog, no questions asked and reimbursed us extremely fast. Our dog is now 11 and has been diagnosed with cancer, and having this coverage for his surgery and treatment has been a huge relief during a time of immense stress. Highly recommend getting a plan for your pet while they’re young. It will one day pay off when you really need it and you can focus on the wellbeing of you pet instead of the vet bills.
Insurer: Healthy Paws
By: Jillian
very reliable
You have been very kind in all matters. Been with you for years and this is the first time I've ever had to use you. Thank you for being so efficient for claims and follow ups
Insurer: Pumpkin
By: Suzanne
Pumpkin is a Great Pet Insurer
Pumpkin has been amazing at processing the medical claims for my dog. The turnaround in approving claims and reimbursement is very quick, which I appreciate
Insurer: Pumpkin
By: Susan
Great customer service
I had a question and customer service care employee Pearl was really nice and helpful and didn’t mind answering my many questions. Really happy I found this insurance
Insurer: Fetch
By: Lisha Jones
Puppy loved pumpkin
So easy to fill out the claim form. And they were so quick to approve my reimbursement for my puppy. I made a good choice when signing up for pumpkin
Insurer: Pumpkin
By: Judith Ashworth
ENDLESS requests for revised paperwork…
ENDLESS requests for revised paperwork since they stall on reviewing your claim and then say they need ‘new’ doctors notes. All this for an allergy shot reimbursement. God forbid I have an actual large bill to review. They will stall for months and most likely deny. I am going back to Lemonade, this is a joke.
Insurer: MetLife
By: Heather Vigil
Wait times on the phone are short
Wait times on the phone are short. The associates are knowledgeable and efficient in answering my questions. I like the coverage.
Insurer: Trupanion
By: Ellen
It was easy to sign up
It was easy to sign up. We had a situation with our dog for the first time that the insurance helped out a lot.
Insurer: Pumpkin
By: James Bassler