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I submitted my invoice on Sunday , received payment Tuesday morning. Always efficent and helpful.

Yesterday was one of the worst days of my life as a pet owner. Dexter's condition changed so quickly and I was dealing with so much stress and emotion. I received excellent and fast care from my vet, but knowing that Trupanion had my back too left me with one less thing to worry about. Direct billing isn't an option at my clinic, but the efficiency in which you processed my claim is astounding. Thank you for your kind message and thank you for being there for me and Dexter. I made sure Dexter got some extra loving for you <3 Keep up the awesome work.

From completing the forms, scanning and emailing the clinic information to the payment, it was easy and very fair. We have no complaints and we renewed our policy for the 4th year. This was not our first claim for our little girl. If you read and know what is covered, there are no surprises therefore no complaints.

Thank you for making the claim process so easy. My claim was reviewed in less than 48 hours and I received payment within the same week.

We recently received a diagnosis for both of our cats that they had kidney disease before the age of 4. After a rollercoaster of a month, we are lucky to say this diagnosis was not correct. We had multiple claims for two pets through the course of 8 weeks, and all claims were processed in a reasonable amount of time with no issues. It’s great to be able to have an insurance company you can rely on, especially when you are going through turmoil with your fur babies.

They are a good company at heart but they are incredibly slow on reimbursements. It used to take 1 or 2 days and now it takes 3-4 weeks. If I had known it would be this bad I would not have joined. The whole purpose of insurance is to assist with costly vet bills and it's almost pointless when you don't even get your money back for an entire month.

I have had three dogs insured by embrace for several years. Their claims process was fairly simple, deductible options were fair, payouts of course are never 100% but options were clear. Luckily I have not had to submit very many claims on any of my three dogs for the entirety of the policy and my yearly payment jumped up almost $600 in 2020 and Another $600 for this year. Their suggestion was to increase my deductible and decrease the maximum amount payout and decrease the percentage of pay out I get. Making one slight adjustment to raising my deductible up a level, decreasing their level of responsibility down $2000 and decreasing the percentage they cover, dropped it only $15 on one dog. That’s it. So their explanation was due to my pets age and location I live they have to raise the premiums on that scale. In other words we will take your money for years on end while you file no claims because they are young, then, we will raise your premiums to the point you can’t pay them any longer when they are older and the chances of us needing to pay YOU out, get higher, so we will raise it so much that we would rather you cancel the policy and you just put your dog down and we keep all your money that you paid for years having a false sense of security and ensuring your dogs health needs are met and covered. I guess it’s my fault for not reading some fine print somewhere that said we can hike up your rates endlessly because we are getting worried your dog is getting old and we might need to pay you some money back. I will be looking elsewhere for a new policy that will no doubt gouge my eyeballs out as well but at least I will go into it knowing that upfront. Also if you ever need to get customer service to respond to you, they don’t.

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Your worker, Kreanna, was super sweet and really helpful! Everyone has been so friendly!

your advice whenever I called in has been thorough and professional and the handling of Elvis' claims has been efficient and fair