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Metlife is the Worst!!!
As a new customer with three dogs, I was hopeful that MetLife Pet Insurance would provide the peace of mind I was looking for, but it has proven to be a frustrating and disappointing experience. The claims process is incredibly slow, far from the efficient timeline they advertise. What they classify as an accident they claim was a Sickness for a freak accudent one of our dogs suffered. It's a significant financial strain to wait so long for money you've already spent, especially with multiple pets and the associated high vet bills. What's even more frustrating than the long wait times is the customer service. Each time I've called to check on a claim's status, I've been met with unhelpful information. There's no sense of genuine desire to help resolve the issue. Given the slow processing and lack of support, it's clear this company is not equipped to handle the needs of a multi-pet household. I'm actively looking for a new provider that can offer the reliable service and support that MetLife promised but failed to deliver. I highly HIGHLY recommend you look elsewhere when looking for pet insurance and don't believe some of the positive reviews about this company. Speaking honestly, we've had a negative experience with MetLife.
Insurer: MetLife
By: Patrick
Prudent is worth it
Prudent made selecting a pet insurance policy stress free and quick. The enrollment process was very simple and efficient. The options also provide great options at an affordable rate. Pet insurance wasn't available for my late pup, Fae, so I know how extensive out-of-pocket costs can be so I am happy that I am able to provide my new cat, Willie the coverage needed to ensure he receives the care he needs when necessary.
Insurer: Prudent Pet
By: Mel M.
I've been wanting to cancel this…
I've been wanting to cancel this insurance that moment it was accidentally bought. I've reached out multiple times and recieved no assistance.
Insurer: Nationwide
By: customer
Embrace does not pay the claims they owe
Embrace finds extremely far-fetched reasons to deny claims, and fights tooth and nail against paying what they owe.
Insurer: Embrace
By: Barbara Levin
Very quick and easy
The process to complete the claim was very easy to complete. I am usually not very technologically advanced but I was able to complete this with ease. The refund was issued very quickly.
Insurer: MetLife
By: Joslyn
Fast And Easy.
It was easy to file a claim and the reimbursement came in 3 days.
Insurer: Spot
By: Brian Howell
Improper Underlying Conditions Assessment
My cat was documented with an underlying condition that was not specified by my vet and they would not remove it. They're just trying to save as much money as they can and hurt consumers like myself
Insurer: Nationwide
By: customer
Quick and easy
Healthy Paws made dealing with my dog’s eye issues super easy. I was reimbursed quickly and Healthy Paws even checked in to make sure we were doing ok
Insurer: Healthy Paws
By: Kristina Strobel
Covered for a decade...
We have used Healthy Paws for over a decade and have been very happy with our experience. Whenever our dogs have an unexpected vet need, the process to submit invoices/vets notes is easy, and the reimbursement prompt. Through our first dog who liked to grow lumps and bumps and ultimately had a splenic mass that took him. But the 20k+ of vet bills when we tried the surgery, ICU stay and 4 weeks of vet visits was covered and we never had to think about the cost of trying to save our favorite boy. Our girl had a vaginal abscess (likely from a foxtail) when she was a baby, sedation, I&D and post-op covered; crying uncontrollably over a paw scratch when she had her first period (X-rays and stuff to ensure she wasn't dying contrary to her belief) covered; recently got attacked by an animal, again, didn't think twice about going to the emergency vet at 10p to get her fixed up. And Healthy Paws reimbursed our subsequent follow-ups with the vet. They also sent a lovely condolence card when we lost our boy and a followup email to see how our girl was doing when we had repeated visits after the animal attack. It doesn't cover everything but I don't want something to cover the usual vet visits/shots, those I already plan for. Pet insurance is for when the worst happens so I don't even have to think twice when the doctor quotes a 10k surgery/ICU stay. Our vet doesn't even bother giving us price quotes anymore because we always tell him to do what he needs to do and we know we will be well covered by Healthy Paws.
Insurer: Healthy Paws
By: Shannon Dean
We love Embrace
We love Embrace. They send us the nicest notes. They're quick with refunds and just a great company overall. Thank you for setting the standard for what pet insurance and customer service should be. We appreciate you!
Insurer: Embrace
By: Amanda Thomas