Claim submission issue
I asked my vet to submit my invoice for skin allergy treatment and prescription and got a response from Trupanion denying the claim for any infected ear. Not sure in the Vet submitted incorrectly or not.
- INSURER:
Trupanion
- POSTED: 05/14/2022
- BY: John
- BREED:
- AGE OF PET: 0 - 3
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I have nothing to complain about
Iâm responding to your quick, polite service.
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Because she answered all my questions with a good attitude.
Because she answered all my questions with a good attitude.
- INSURER:
Trupanion
- POSTED: 05/14/2022
- BY: David
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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I have no issues filing claims on one of my dogs with a medical condition.
I have no issues filing claims on one of my dogs with a medical condition. Turnaround time on all claims is consistently fast.
- INSURER:
Trupanion
- POSTED: 05/14/2022
- BY: Mark
- BREED:
- AGE OF PET: 0 - 3
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Great help and service!
I submit all my invoices for my pupâs visits and Iâm am so happy with the claims service I have had.
- INSURER:
Trupanion
- POSTED: 05/14/2022
- BY: Stacey
- BREED:
- AGE OF PET: 0 - 3
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Our first experience
Our experience up to now has been great.
- INSURER:
Trupanion Canada
- POSTED: 05/14/2022
- BY: Rachel
- BREED: Cockapoo
- AGE OF PET: 0 - 3
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Warm and knowledgeable staff.
The review from Consumersâ Checkbook was very positive. We felt that Trupanionâs policies were straightforwardly honest. Mikailaâs warm and knowledgeable assistance patched any doubtful gaps.
- INSURER:
Trupanion
- POSTED: 05/14/2022
- BY: Richard
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Trust Trupanion
Prompt efficient response once clinic submitted.
- INSURER:
Trupanion Canada
- POSTED: 05/14/2022
- BY: Elaine
- BREED:
- AGE OF PET: 0 - 3
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Easy, friendly, and the difference for having your buddy around for another day
Ironically, I was questioning the value of pet insurance last month. Why was I sending $32 a month away? Then my lovable (and very, very dumb) cat ate 4 feet of string. Intestines blocked, I was looking at $5000+ of vet bills, something I couldn't afford.
I made 2 phone calls to Trupanion from the parking lot of the animal hospital, seeking reassurance that the policy would work. Both customer service employees were friendly, informative, and wished my cat the best outcome.
Somewhat queasily, I put the bill on my credit card, gearing up for what I expected to be a long negotiation process for the bill (if you've ever fought human medical bills, you know).
36 hours later, my claim was approved. All of it. No negotiation, no fighting whether "bloodwork" is routine or emergency. (Though Trupanion is clear they do not cover "exam fees" - so expect to cover that) The money was direct deposited in my account before my buddy's surgery sedatives wore off.
I cannot recommend this insurance company enough. They made a difficult, emotional situation easier, by not having to stress (much) about the financial aspects.
- INSURER:
Trupanion
- POSTED: 05/13/2022
- BY: Libby
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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