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Claims denied tying back to one incident as puppy now assumed as pre-existing condition! …
Claims denied due to wording from vet and Trupanion makes assumptions and holds true to not paying claims due to pre-existing conditions. My dog was vomiting as a puppy and since the vet claimed she “may have a chicken allergy” every claim submitted thus far has been noted as a pre-existing allergy or gastroenteritis condition, therefore, all claims denied. Please note my dog was never actually tested for a chicken allergy but because the vet noted that in our paperwork, Trupanion immediate states she had a pre existing condition. This has been the most frustrating experience with not one claim paid in the 1.5 years I have had them and my dog is only 2 years old. The HELPDESK told me that it’s like buying a car, If the car was in a wreck and the front end was all damaged, that’s a pre-existing condition. Really? Thanks, Amy from the HELPDESK. This has been a horrifying ordeal. I’ll be dropping Trupanion immediately and talking to my vet about how he words things going forward. Ridiculous.
Insurer: Trupanion
By: C S
Monica is the best
Monica is the best. After weeks of making a decision we chose to go with Prudent and she was great to talk to again!
Insurer: Prudent Pet
By: PATTI
Best customer service I’ve ever had!
Best customer service I’ve ever had!
Insurer: Trupanion
By: Mindy
Peace of mind made easy
My dog recently tore her ACL and Healthy Paws made the experience a lot more bearable knowing I could focus on taking care of my dog and not how much it was going to cost. The first claim I made was a smaller bill for x-rays and it was approved in less than week, but I opted for a check through mail and am still waiting for it (3wks later). For the claim for the actual surgery it took them about 2 wks to process, but this time I opted for direct deposit and it was in my account 48hrs after it was approved. It was very easy to file, you just send a picture of the invoice and customer service was great when I had a question. I had a response back via email by the next day. They even sent a email with well wishes while my dog was recovering. Overall, I've had a great experience with them, will continue to use them, and will recommend them to anyone.
Insurer: Healthy Paws
By: Jenna
Thankful for this insurance!
Vet's front office billed, sent me copies of bill, your response, your payment details.....all in an hour! I wish human healthcare insurance was as easy. So very glad I signed up for this otherwise would not be able to afford this ongoing care. Thank you.
Insurer: Trupanion
By: Anna
we never thought we would need pet insurance but we did it anyway and boy are we happy we did our greyhound was diagnosed with osteosarcoma and we would never been able to afford the costs involved in the treatment and ongoing care.
we never thought we would need pet insurance, but we did it anyway, and boy are we happy we did our greyhound was diagnosed with osteosarcoma and we would never been able to afford the costs involved in the treatment and ongoing care. Thankyou trupanion for enabling us to keep our fur baby happy and healthy for as long as she has with us!
Insurer: Trupanion
By: Tracy/Michelle
Awesome Site!
Website easy to sign up & navigate.
Insurer: Trupanion
By: Bruce
We've been with trupanion for a long time
We've been with trupanion for a long time and have never had a negative discussion by phone with whomever I've spoken with - am sure everyone working there is a dog lover, as those of us who have this insurance are too - allowed us to keep our previous 2 dogs as long as we could during their medical issues and am so grateful for knowing that our current dogs will be able to get the same care if needed.
Insurer: Trupanion
By: Marcie
With the stress of having an ill pet one doesn't want to have to deal with a litany of forms ~ Trupanion representatives Bethany and Carly not only took that away but made me smile for the first time in days.
With the stress of having an ill pet one doesn't want to have to deal with a litany of forms ~ Trupanion representatives Bethany and Carly not only took that away but made me smile for the first time in days. Thank you!
Insurer: Trupanion
By: Paula