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I am very pleased with trupanion. I left the claim form with my vet, and within a few days I received an email from trupanion informing me of receiving the claim. A few days later I received another email giving me a detailed breakdown of the refund. This email informed of that the check was in the mail. A few days later, I received the check...

I am very pleased with trupanion. I left the claim form with my vet, and within a few days I received an email from trupanion informing me of receiving the claim. A few days later I received another email giving me a detailed breakdown of the refund. This email informed of that the check was in the mail. A few days later, I received the check...

It would be better to have two separate claim forms for Wellness and Illness. I submitted claims for both Wellness and Illness on a single form for one of our dogs and it was confusing to the claims adjustor who handled it. It took 3 phone calls to get it corrected. I got my claims handled properly by the end and the personnel I dealt with were very friendly and helpful, but for future claims I am going to use a separate for for each category.

my puppy became ill overnite and it was quite intense vomiting, i had thought maybe she had swallowed something. it turned out that after xrays and 48 hrs of monitoring she was just fine and probably had a dog flu virus

my puppy became ill overnite and it was quite intense vomiting, i had thought maybe she had swallowed something. it turned out that after xrays and 48 hrs of monitoring she was just fine and probably had a dog flu virus

I've been with Healthy Paws for over two years now and my life was changed to complete peace of mind because THIS is what pet insurance should be! I have tried the competitors and their limitations, reimbursement schedules, and claims processing often made me wonder why I had bothered to get the insurance. I can't imagine my life without Healthy Paws. You guys always strive to better our furry family's lives as if they are your own. The customer service and compassion you had in your condolence to me for my first dog was heartfelt and personal! I have complete confidence my second dog will continue to have your attention and efforts in allowing for the best veterinary care to continue for her without worrying about cost. Words just cannot express how blessed the pet owner world is to have you all! Thank you for all you do Health Paws team--you make stressful times less stressful which allows for even more love to my pet during those times and beyond! God bless you all!

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.

My almost 5-yr-old dog was diagnosed with lymphoma (cancer), and I am very satisfied and thankful that we have Embrace Pet Insurance for accident and illness and prescription coverage. I was relieved that we were able to transfer our dog's care to an oncologist of our choosing, and that Embrace covered the cost of veterinary care according to our policy. Once a claim has been submitted, I receive an email within one day of submission stating that Embrace has received the claim. Claims are processed within 1-2 weeks of submission. I really appreciate the wonderful customer service and professionalism that I've received from the Embrace staff! I am so glad that we signed on with Embrace to help us get the best care for our dog, and I have recommended them to others and will continue to do so!

I sure wish my insurance companies were as good. The first claim I had an email from healthy paws waiting for me when I got home. Next my 2 year old male cat somehow broke his hip. When surgery was done a second break was found. So I had a substantial bill. I submitted this bill and another and I received payment on both within the week. With the company helping homeless pets, the emails the company sends for pets birthdays and inquiring how the patient is, and friendly people on the phone I couldn't have picked a better company and I highly recommend them.