Money hungry
Find a way to increase your premium each year and say they can decrease it if you decrease your coverage. Only filed one claim in the last year and I paid them more than they paid me. Emailed with complaint and Jeff/ Jess were of no assistance. They blamed it on state wide increase and inflation… but if it’s inflation then my coverage should also increase to ensure I can cover potential costs at a vet if needed. Just a money hungry company. Spending an extra $200 for same plan as previous year and no pet health changes.
Also for claim submission on the app it’s all robot auto replies not a human.
- INSURER:
Lemonade
- POSTED: 01/23/2025
- BY: Ash
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
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BEST DECISION
I had purchased pet Inurance for my Golden when he was just a puppy. I always tetter tottered with the thought of is it worth it. I am paying a premium and not even going to use it (but isnt that how all insurances work. You hope you don't need it) My 7 Year old boy was diagnosed with Lymphoma and heving insurance was the greatest blessing. It made all of my decisions regarding Testing and treatment alot easier. If I hadnt had the comfort of insurance I wouldnt have got to enjoy my boy for as long as I did. I also adopted a new puppy after the loss of my boy and I ensured him before I even picked hime up.
- INSURER:
Pets Plus Us
- POSTED: 01/23/2025
- BY: Erin
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Easy to place a claim
I'm a first time Pet Insurance owner. After many dogs and lots of medical bills the coverage MetLife offered met all my needs at a great price point.
With MetLife, the claim process was easy to use - the customer service reps were so helpful and caring, and the payout process was seamless. I'd recommend to all pet owners out there!
- INSURER:
MetLife
- POSTED: 01/23/2025
- BY: Michele
- BREED: Chesapeake Bay Retriever
- AGE OF PET: 0 - 3
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Thank You Pets Best!
I've had PetsBest for 4 years now for peace of mind. I've never had an expensive emergency or claim until now and was so worried about the cost and if insurance would really work to support. It took about 10 days to receive the processed claim response from my dog's emergency surgery. I'm so thankful for the coverage and ease of working with PetsBest. I'll share this news with everyone I know and stress how important it is to have coverage. It really helped! And my dog is recovering well! I'm happy!"
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Mrs
I’m very happy with payment received for our dogs BOAS surgery
- INSURER:
Pets Best
- POSTED: 01/22/2025
- BY: Anita
- BREED: French Bulldog
- AGE OF PET: 0 - 3
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Find a different pet Insurance company
I paid my premiums EVERY MONTH for over 2 years. Difficulty with online claim filing (unable to upload documents) left me with 2 years of no help with vet bills. Finally customer service gave an email address. After spending hours sending all my ITEMIZED INVOICES FROM THE VET OFFICE, the claim was denied stating the invoices needed to be itemized??? I inquired about getting which invoices were unacceptable. Only response was that they were not itemized. APPARENTLY I HAVE DONATED $1000 TO PETS BEST IN THE PAST FEW YEARS. Please check out another company. Don't donate your hard earned money to this company, like I was forced to do.
- INSURER:
Pets Best
- POSTED: 01/22/2025
- BY: Terry
- BREED: Cocker Spaniel
- AGE OF PET: 0 - 3
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MetLife Pet Insurance
I have insurance through them on all three of my dogs. I find the insurance very affordable and easy to work with. This is the first time I’ve ever had pet insurance and after a year with them, I’m about to renew my policies. I never knew insurance could be so easy.
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Foreign Body Surgery
My 7mo puppy ate a toy that morning and started instantly vomiting so I knew something was wrong. Brought him into my vet clinic and was able to do the surgery right then and there to prevent any illness or injury from prolonging the GI surgery due to non-existing funding because I had insurance on him. They even directly paid my veterinarian so I didn't have to worry about payment that day. Pets Best was a life saver...LITERALLY.
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Pets Best
Pets Best has an easy online claim process. The reimbursement is easy to understand. I feel great knowing I can provide my German Shepherd with the care she needs.
I recommend pets best to all my friends
- INSURER:
Pets Best
- POSTED: 01/22/2025
- BY: Patty
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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