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My cat, Vlad has epilepsy. He has to take 2 medications, three times a day. It has taken a lot of time, dedication and effort in making sure he's well taken care of. Having such an easy and effective way to submit claims makes this the easiest part of having a cat with feline epilepsy!

I paid my premiums and our claim was denied on a technicality. It's all too often we are seeing this in healthcare for people as well as with pets. I would absolutely NOT recommend Pets Best.

My 4-year-old dog had a broken tooth on the upper right side, which required surgery. I submitted the claim to PetsBest immediately after the procedure. The following week, I received an email with a coverage explanation, confirming that 50% of my expenses were covered. Just a few days later, I received the reimbursement. Overall, it was a great experience!

We had to put my husband's "soulmate" cat to sleep earlier this year. He had been lost without him and our other 2 cats were not stepping up to fill his paws…. Enter this tiny orange ball of purrs…. It was love at first sight! It has been a longtime since we had an actual kitten, but some of the memories of what Holy terrors they can be led us to the search for an insurance company and plan. We decided on Pets Best accident and illness coverage ….little did we know that our little Bagel was going to need that sooner rather than later!! Pets Best was excellent from the ease of filing a claim, to communication with Bagel's Dr and us. The claim took a couple of weeks to settle, but holidays were involved, but after our deductible we received 90% of our total bill directly in our bank account! We hope we don't ever need to file a claim again,but if we do we know we are covered! Bagel is thriving and Pets Best helped us make that happen! "

Great insurance to have, especially if you have more than one fur baby.

This insurance company actually has heart and a passion (clearly) for customer service. I can't say enough amazing things about them. They are efficient, SPEEDY payments on claims (usually same week!), thoughtful, caring, explain everything easily and the rates are great. They have literally saved my cats life, we have had to use the insurance quite a few times in the last couple of years, if it wasn't for them, there is no way I could have afforded to care for her. Now... she's 11 and in great shape! Happy, playful herself again for many years to come. THANK YOU EMBRACE for everything you, from start to finish, consistently for years!

I've had to make 2 claims for my dog in the past 15 months. Each time I simply went onto the Pets Best website, opened a new claim, uploaded the applicable document(s) from my vet, and hit submit....took all of about 5 minutes. A few days later I received an email from Pets Best notifying me of their decision, and how much money I would receive in reimbursement. Too easy.

Over the last year, I have had to deal with Copper Storage Disease with my 8-year-old yellow lab that is a service dog. She holds a special place in my heart and we have been a team for over 5 years. With her diagnosis came a lot of unknowns and treatment plans that were overwhelming. One thing I did not have to worry about was the bills. Submitting them to Pets Best was simple. And they paid according to the plan benefits. I am thankful for Pets Best and have recommended them to friends and family. Thank you Pets Best for being part of the care team that saved my service dog's life!

"I was in the middle of no-where Kansas (Wallace) hunting pheasant when Leeloo started to act as if she was bloating. I have already lost two dogs in the past from bloat and knew the signs. Its a horrifying death. I called Swartz Animal Hospital in Colby which was about 50 minutes away. It was after hours but they said they would meet me at their office. I rushed her to Colby Kansas and they immediately took x-rays and verified she was bloating but luckily not yet a full twist. They rushed her into surgery and untwisted and pumped her stomach. If I had not gotten her there in time she would have died. So thankful to have had Pets Best insurance."

I submitted my puppy's emergency vet claim on December 8, 2024, and since then, I have contacted MetLife daily, only to receive inconsistent answers regarding the status and processing time of my claim. Their app and website misleadingly state that processing takes 5 to 10 days, but it's clear that this is far from the truth, as I have received no updates after that period. My dog had a follow-up appointment and is due for another one, but I cannot afford this additional cost while MetLife holds $2,200 of my emergency funds. This situation is unacceptable, and I am deeply frustrated with what appears to be a scam. I am concerned that when they finally review my claim—likely in six months—they will deny it altogether. I expected better from this insurance, especially since I pay my premium automatically through my employer. At this point, my only option is to wait the official 30 days and then escalate this matter to the State of Michigan and pursue legal action if necessary.