Find and read reviews with confidence

Reviews Reviews

With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
1

out of 5

Absolutely Horrible Pet Insurance

I placed my first claim on 7/22/24. I provided ALL the medical documentation I have for my dog. I called after two weeks of hearing nothing and they stated I needed to submit all the medical records when I did. Then, they stated they are missing 2022. I explained she didnt go and I pushed her vaccines back and they are landed in Jan 2023. The gentleman said it wasn’t a problem. Here we are two weeks later and my claim is still saying i need to provide all medical records. Outrageous. I will be calling them again in the morning and demanding a refund for the two months I have paid for with no action and I’ll be cancelling my plan
  • INSURER: Healthy Paws
  • POSTED: 08/14/2024
  • BY: Brittany
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 4 - 6
1 comments

POSTED: | BY: The Healthy Paws Team

Brittany - We’re sorry for your frustration during the processing of your claim. As you stated in your review, medical records had been sent, but our customer care team inadvertently missed those being in the previous Healthy Paws account you had canceled, not in your current account. Now that we have those records, your claims has been opened for processing.

Did you find this review helpful?

Yes No
3

out of 5

What happened to good old fashion customer service in our country?

MetLife pet insurance is the worst. It takes forever to get paid on a claim. As soon as i get my money back I will be finding another pet insurance co. Their customer service is lacking, and it takes FOREVER for them to answer the phone. On two separate instances they have misplaced our claim and had to start all over. What's the most important thing about a pet insurance company? Reimbursement. They should be ashamed of themselves for taking almost 6 weeks to pay a $650.00 claim. Never again. NEVER AGAIN!!! They sure have the part about withdrawing from your bank account every month down to perfection.
  • INSURER: MetLife
  • VETERINARIAN: Sharp Animal Clinic
  • POSTED: 08/13/2024
  • BY: Frank
  • BREED: Labrador Retriever (Black)
  • AGE OF PET: 4 - 6

Did you find this review helpful?

Yes No
5

out of 5

Best decision I could have made!

ASPCA was the best choice I could have made for our family & our furry baby. The claims process has been seamless, the customer care exceptional & the security of knowing my baby is assisted for any health issues that arise is priceless. If you don't have pet insurance for your fur babies, GET IT! Selecting ASPCA will be one of, if not the, best choice you could make.
  • INSURER: ASPCA
  • POSTED: 08/13/2024
  • BY: Jennifer
  • BREED: Mixed Breed Large (Over 75lb)
  • AGE OF PET: 4 - 6

Did you find this review helpful?

Yes No
1

out of 5

High pressure sales

I called to ask questions because I'm trying to decide 2 pet insurance companies. I did not like the high pressure sales tactics that I got from the salesman. He was trying to get me to decide immediately.
  • INSURER: Embrace
  • POSTED: 08/13/2024
  • BY: Lorna
  • BREED: Pomeranian
  • AGE OF PET: 0 - 3

Did you find this review helpful?

Yes No
5

out of 5

Most positive experience during a Challenging time.

So glad I purchased pet insurance for my pup. I have owned a lot of dogs and this is the first time I have had pet insurance. My friend recommended lemonade and it was best decision I made. My dog and a traumatic eye injury. Filing the claims was super easy and stress free and payments were quick. Their follow-up on questions was also seamless. Great experience
  • INSURER: Lemonade
  • VETERINARIAN: Animal Care Clinic San Luis Obispo
  • POSTED: 08/12/2024
  • BY: Melanie
  • BREED: Dachshund -long haired
  • AGE OF PET: 0 - 3

Did you find this review helpful?

Yes No
5

out of 5

Mr.

Pets Plus Us have been very supportive over the entire time I’ve been with them. They have been very fair and easy to deal with. Very happy client.
  • INSURER: Pets Plus Us
  • VETERINARIAN: VCA Calgary
  • POSTED: 08/11/2024
  • BY: Chad
  • BREED: Havapoo
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No
1

out of 5

Suing for Veterinary Malpractice

If I had only read all those reviews on the Alpine Veterinary (not the duplicate account of Grace Roberts DVM) on Yelp!
  • INSURER: MetLife
  • VETERINARIAN: Grace Roberts, Alpine Veterinary
  • POSTED: 08/11/2024
  • BY: KE
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 0 - 3

Did you find this review helpful?

Yes No
1

out of 5

Pets Plus Us GREAT!

My Lab experienced a very bad tare of Cruciate Ligament. I was VERY HAPPY with Loyalist Orthopaedic in Belleville, Ontario for their care and surgery jag Receiver. Even more so on the service and insurance coverages I had with Pets Plus Us I’ve had since Jag was a puppy. I could have paid 1000’s more ths. I had to but the insurance paid off!! I’m a very grateful for all the representatives that helped. They are all very compassionate and understanding to your needs. Like they all were pet owners and were totally on your side with the whole process!!! Thanks. Steve C
  • INSURER: Pets Plus Us
  • POSTED: 08/11/2024
  • BY: Steve
  • BREED: Labrador Retriever (Chocolate)
  • AGE OF PET: 4 - 6

Did you find this review helpful?

Yes No
4

out of 5

Thank goodness we got insurance when they were young

We have 2 beautiful Frenchbull dogs (sisters) Xena and Lola. Lola is our 10 thousand dollar girl as she had a few expensive medical issues in her 5 years thankfully we can rest easy knowing we have insurance to help us with these big expenses but even with the expensive vet bills we wouldn’t change a thing as they light up our lives everyday with there crazy personality’s .
  • INSURER: Pets Plus Us
  • VETERINARIAN: Dr. Heather Hogan
  • POSTED: 08/11/2024
  • BY: Reva
  • BREED: French Bulldog
  • AGE OF PET: 4 - 6

Did you find this review helpful?

Yes No
5

out of 5

The best thing we’ve ever done for our pets

Two standard poodles, insured since puppies and now 12 and 9. So many serious health problems and everything covered without question. No hassles, only help. Customer service is excellent - the work to make sure we get full coverage on every claim.
  • INSURER: Pets Plus Us
  • POSTED: 08/11/2024
  • BY: Virginia
  • BREED: Poodle - Standard
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No

Get a quote today

Leave a review