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On Dec. 20, 2024, I took my cat to the Southwest Veterinary Hospital. When I was standing at the front desk doing intake, the staff demanded $3,200. without even examining my cat. I paid them $1,000. and let them know I would have to check my credit card balance and my bank account to decide where to pull the remaining funds from. However, the front desk staff continued to badger me for the remaining balance. As it turns out my cat was badly constipated. I was told he would have to stay overnight and I went home. I was woken up at 6:00am by a call from the vet. She started harassing me for the remaining money even though my cat was not ready to be discharged. Therefore, I drove to the hospital and paid the remaining $2,200. While there, I let the vet know that I was offended by the rude and disrespectful way I had been treated. My cat was still not ready to be discharged, so I went back home. The clinic manager phoned me at home to start a confrontation with me because I had told the vet I was offended. She was trying to intimidate me on the phone by raising her voice and over talking when ever I tried to get a word in. Because I stood up to her, she informed me in an angry voice that my cat was ready to go home. When I got to the hospital, I was denied a consultation with the vet regarding my cat’s aftercare, and I was denied the hydracare I was told they would give me to try giving kitty at home. Because the clinic appeared unorganized and unprofessional, I called my vet as soon as I got home to get my cat in to be examined. Upon examination by my own vet, it was determined that my cat was no better off than before he went to Southwest Vet Hospital. They told me he was fine but they had lied to me about his condition. My own vet had to start treatment all over again and used treatment methods that Southwest Vet Hospital didn’t even bother using. Southwest Vet Hospital does not care about pets and does not make their care a priority, they are only concerned with making money and gouging people. I got scammed and therefore, I have filed a complaint with the Better Business Bureau and the College of Veterinarians. If anyone else has been treated like this and scammed, had their pet not properly treated, or not treated at all, I encourage filing a complaint with the Better Business Bureau and the College of Veterinarians. I would never recommend anyone go to the Southwest Vet Clinic.

Pets best is always there in time of need. Couldn't do without them. My ig collapsed at the park(Not a dog park) so I rushed him to the Er.. they suggested a specialist who ran many tests including an MRI. All the tests were so expensive i could not have paid those high bills unless I had pet insurance. Whew. Pet's best came through for us and reimbursed us for bills in a timely manner. Thanks to all.

This was my first time submitting a claim & it was easy to do and I was surprised how quickly claim & payment was processed.

Metlife will endlessly ask for records over and over. They will call your vet asking for the same records that they have already received 100 times over. No matter how many times you submit them. They continue to stall in hopes that you will just give up. Metlife is the worst. Don't waste your time and money.

Ive been very pleased with the claims I have sent to the insurance for Karlie. They have really helped me afford her upkeep on her health and dental care.

Healthy Paws makes filing claims easy and reimbursement is issued very quickly. Their app also allows you to see what the status of your claim is, and the explanation of benefits on your claim. The customer service is quick to respond to emails and you can speak to a real person on the phone! I am very happy with the service we have received for 10 1/2 years. And we have filed A LOT of claims!

Usually, the claims process goes smoothly and payment is applied to deductible or into my bank account.

I have had my dog insured through Pets Best for approximately 7 years. In the first few years my claims were reviewed promptly and reimbursed partially. While I wasn’t thrilled with only partial reimbursement, it made sense with deductibles and let’s be honest, our dogs run into problems on their own timelines that never match our convenient ones. Now that I have a senior dog, my claims have taken almost two months to be reviewed and subsequently denied. Pets Best has had to “request medical records” from my vets office and stated they were never sent. Asked me to inquire, which I did just for Pets Best to say they never received them. This led to my claims being denied. My senior dog cracked a tooth on a bone (this is what the vet told me) which led to a tooth infection. I treated the infection first, then took her to a different vet (this office didn’t do extractions) to have it looked at. This vet said it had to go, or risk another infection. I asked that they clean her teeth while they had her under for the extraction. I had been doing non anesthetic cleanings because I didn’t want my senior dog put under. I submit my claim and almost two months later have my first expensive claim completely denied stating that it was periodontal disease which is not covered because I did not have her teeth cleaned under anesthesia in the last 13 months. If they would have attempted to contact me or my vet at any point during this review, it could’ve easily been explained. This company is looking for a reason to deny your claims. To add insult to injury, immediately after denying my claim, I got a letter stating they are increasing my monthly premium to $200 due to my pets age and just general use of modern medicine to treat dogs being on the rise. Don’t give this company free money. Put it in a savings account. I was told I could dispute the claim denial. I’m SURE I will be able to have an unbiased review of that claim after my policy cancellation….hah.

My dog was dying (Bruno lived) and needed lots of procedures at the vet. Pets Best made a very difficult time in our family's life way less complicated. We will be lifelong members, thank you

It has been a long journey trying all the meds for Inca. But none worked so we are left with having to do the radiation. We are doing labs on Monday and treatment will follow the next week if the labs are good. From the beginning and each step Pets Best has been great with support concern and quick processing of our claims. I am so greatful I made this choice years ago. Thank you Pets Best for your compassion, and kindness and quick processing of our claim. BTW I told my friends about Pets Best as my choice before I had this experience So glad I did. Thank you again. Ann E, Colorado