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I am very pleased with Trupanion and would recommend every pet owner to get this insurance. My dog tore her CCL and I got the best Vet to operate and repair her knee. I also took out the therapy insurance and was able to take her for hydro-therapy to speed up her recovery. If I didn't have Trupanion I would not have been able to afford such wonderful care for my dog.

My boxer Kage has been nothing less than an athlete his whole life, tip top shape. He turned 11 this year and still was bouncing and full of life. I thought pet insurance would be a good idea in case something happens to him like the large kidney stone he got in October last year. I looked on THIS website for about an hour and came to the conclusion that Healthy Paws had WAY more satisfied customers than all the other insurances that I checked out. In April I got him covered for $60 a month. Everything went well but I noticed that he was walking weird and slower about the middle of June, didn't want to get up anymore in the morning, even when I called him. This got worse VERY quickly, to the point where he was sliding all over the floor and randomly falling over. I took him to the vet and ran many extensive tests and turned out he had a brain tumor. Within days he got so bad to the point where I had to put him down, the tumor was inoperable. This was the most difficult thing I ever had to experience. A few days later I contacted Healthy Paws. They were very sympathetic for my loss. Being this was his first claim they needed all of his previous records, I said he had about 6 vets in the past, Healthy Paws offered to contact all of them and handle the paperwork for me to help me out in this sad time. Next they sent me such a nice card filled with everyone's written sympathies from their office... this was so sweet and unexpected, it was so above and beyond what I expected.

I asked for a preapproval and it got all messed up. I think I was paid the entire amount instead of my vet receiving any. the clerks got mixed up and did not pay attention that 3 claims were really one...all day in vets - then to emergency hospital overnight - then back to vet the next day. one event. seemed to confuse them greatly...i'm sure this happens a lot. they are still working on this option to have preapproval, and they need to work out the kinks. even with several emails, I still think this one is a mess. I want to be sure my vet was paid and I get my part only. I still don't know as my vet owner is out of town and only they know if they got the electronic transfer unless trupanion tells me they paid them which...after 1 week, i'm still waiting for the answer.

I asked for a preapproval and it got all messed up. I think I was paid the entire amount instead of my vet receiving any. the clerks got mixed up and did not pay attention that 3 claims were really one...all day in vets - then to emergency hospital overnight - then back to vet the next day. one event. seemed to confuse them greatly...i'm sure this happens a lot. they are still working on this option to have preapproval, and they need to work out the kinks. even with several emails, I still think this one is a mess. I want to be sure my vet was paid and I get my part only. I still don't know as my vet owner is out of town and only they know if they got the electronic transfer unless trupanion tells me they paid them which...after 1 week, i'm still waiting for the answer.

I have nothing but good things to say about Healthy Paws. My claim was processed within hours of them receiving the bills and I had the reimbursement check in my hands within a week. The customer service was outstanding. I received a personalized follow-up e-mail, which I thought was a very nice gesture. When I realized that I did not receive a check for a balance from my primary vet, I e-mailed them to see if they received anything and when I got the response to the e-mail, they had already called and requested what was needed from my vet as well as processed the claim. Great company !!

I have has healthy paws on my first dog for 2 years and recently added a new "family member" on as well. Their customer service is awesome- so friendly and efficient. They really do care about their customers. The turn around is very fast for filing claims and usually have reimbursement within just a few days. My favorite part of healthy paws is that now some alternative treatments are covered which gives you many options previously not available. This has really helped out since my 4 yr old "Zoey" was injured back in December and has had ongoing physical therapy and chiropractic care to recover. When I called a few months ago to add my new baby "Dexter", who came with a bit of medical baggage- healthy paws was right there to make sure I understood any exclusions and waiting periods on the new policy. They not only sent a written explanation, but followed up with a phone call to make sure I did not have any questions. I wish healthy paws covered people!!

BESIDES A SURGERY ON LUCY'S EAR ($800 WORTH), SHE HAS HAD PROBLEMS WITH HER EYES AFTER BEING GROOMED. ONCE WAS A HAIR THAT SCRAPED HER CORNEA AND ANOTHER TIME WITH SOAP IN HER EYES. ASPCA FULFILLED THEIR PROMISES AND WERE TIMELY IN SENDING ME A REIMBURSEMENT. (FINALLY, I'M CHANGING GROOMERS).

My poor baby boy Petey had been licking his feet for over a week and I noticed thatthey were red and irritated, I brought him to my vet who gave him meds, a foot bath, and other items needed.. the vet bill was almost 600.. and it was the first of the month and I needed to pay my mortgage. I called ASPCA pet insurance to see if they could rush my claim and I got my remibursement in two weeks and was able to make my mortgage payment on time.. Thank you ASPCA.. I recommend you to all of my friends.. now exactky a month later, my dog was attacked by a pitbull and I had to file another claim ... They make things so easy

Good coverage and prompt payments when making claims.

Excellent customer service. Fast reimbursement. Very Happy!!!