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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

Service with a Smile

We have four labrador retrievers signed up with Embrace and we had to use it quiet a bit in the last few weeks. Between bulging discs, MRI, x-rays and a car accident we had our hands full with Vet visits and worries. Embrace made the whole process easy and worry free. The communication is prompt and always friendly, e-mails are answered promtply and the staff is always caring and concerned with the well being of our pack. We used other pet insurance prior to Embrace and they don't come close to the service Embrace offers. Thank you Embrace Staff! Four thumbs and 8 paws up!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Amazing insurance!!!

We purchased the basic plan for our dog, Max, and could not be any happier. We have filed 7 claims to date, and ALL of them have been approved with no questions asked! He recently had knee surgery performed to correct a luxating patella that occurred due to a nasty fall, and they sent us a check for $1,410!! So after 6 months, PetFirst has already reimbursed us for $1,839!!! Don't look elsewhere! This is the absolute best pet insurance on the market!!
  • INSURER: PetFirst
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

A pleasure

An agent emailed me within days of receiving my claim form and kept me apprised of the status. No hassles or attempts to deny coverage. It's wonderful to be working with such a caring company.
  • INSURER: Embrace
  • POSTED: 01/27/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Easy to Understand

I signed up online where it was simple and straight forward. I've made one claim in which they paid back within 8 days, I could even check to see where they were in processing my claim on their website and there is no confusion on how much you will get back on your claim.
  • INSURER: PetFirst
  • POSTED: 04/04/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

Great Customer Service

I have been very pleased with Pets Best. They are very prompt with responding to my claims and any questions I may have. They are fair with reibursement and pay exactly what they say they will pay. Pets Best would get a 10 if the larger $ claims were expedited. As a pet owner, it is difficult to pay the large vet bills and wait for a whole month or longer before reimbursement, although they are very good and fast at the smaller claims. Pets Best is the best in my opinion, as I have had other pet insurance, horrible pet insurance. The customer service is outstanding. Thanks for communicating with me via e-mail regarding the status of my claims. Keep up the great work!
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Excellent quick service

My claim was dealt with promptly and with good explanation of benefits.
  • INSURER: Embrace
  • POSTED: 01/27/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

Excellent Customer Service

I am owned by 4 Labrador Retriever's under the age of 3 years and our house can get a bit loud and very energetic at time. Of course injuries can happen as well. Dealing with the staff at Embrace has made claims so much easier then other companies I have dealt with in the past. Everyone is always friendly, communication is easy and replies are fast. Two Thumbs up!
  • INSURER: Embrace
  • POSTED: 01/27/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

So far it has been GREAT!

I love the coverage that they provide, in particular that they do not go by a schedule (which to me is a big red flag). I have a puppy so I went with the routine coverage option, but if you feel that is not necessary they also offer with out. So far, the insurance has been worth it and I enjoy the peace of mind that my puppies are covered in case of an emergency.Although to clarify a few points, yes it does not cover hereditary/congenital conditions or pre-existing conditions. However, that is the case with many of the pet insurances that I know of (except one which does cover them but at a higher expense). I cant speak on how they handle continuous coverage on chronic conditions b/c I haven't had to at this time. Secondly, the routine care does have a 10% copayment, but no deductable. My only problem with them is that they missed a claim when I submitted 3. I noticed when I received my reimbursement that something was missing and upon calling to ask customer service were diligent in correcting the error. So far, the claim process has been quick and easy.
  • INSURER: PetFirst
  • POSTED: 03/29/2021
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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7

out of 10

GREAT CUSTOMER SERVICE

I would like to say that I think that Pets Best is wonderful. I had Khrystal as the customer service person that helped me through my claim, she was very nice and very complete in the information I received. Thanks!
  • INSURER: Pets Best
  • POSTED: 03/25/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

Best Customer Service HANDS DOWN!!

i spent a long time pricing policies and comparing coverage and to be honest most of the pet insurance out there covers the same things and offers the same policy guidelines but pets best sets itself apart becuase of the STELLAR customer service. i had a rough experience with a sick puppy and it was one of the most stressful times of my life, i was literally in knots for weeks. the pets best customer service staff not only assisted with claims processing and record maintenance but served as general stress control!! they are SO QUICK to answer emails, even the most silly little question was answered with care and speed. i have nothing but great things to say about this company and i could talk about TRAVIS and LINDSAY all day. they make the entire insurance industry look great! they are simply amazing! USE PETS BEST!
  • INSURER: Pets Best
  • POSTED: 03/25/2018
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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