Find and read reviews with confidence

Healthy Paws is the 3rd pet insurance company I have dealt with over 13 yrs. My first insurance company, I had to argue for all claims, the second one (after 8 yrs)dropped us after both my dogs were bitten by rattlesnakes, by the time I came across Healthy Paws, my dogs were 10 & 11 yrs old. I am so grateful that they insure senior dogs, and at a similar rate to my previous ins. company. I wish I had found them when my dogs were puppies, this way there would not be any pre-existing conditions not covered. The turnaround from submitting a claim to being reimbursed is impressive (1 week or less). I have not had to "fight" for any claims I have filed. With Healthy Paws there are no guessing games, they are clear concise and straightforward about any issues, questions that might arise and super kind about it. I tell anyone who asks about how fantastic Healthy Paws is.

My Pup fell on ice and hurt both her knees. Claims were submitted to Embrace on 2/12/14 and check received on 3/21/14. This time included obtaining more in-depth information from the Veterinarian.

I've only been with Embrace since March 1, but so far, so good! The staff explains everything in terms I can understand and is upfront and honest about what is not covered (i.e., pre-existing conditions, etc.).

My Christmas season was less than merry when my dog was attacked by another dog on Christmas Eve. Thankfully all he needed was stiches, but as we all know that's an expensive fix when you're talking about stiches in a dog. Once the holiday season was over and Auggie was all healed I submitted my claim. I assumed it would take 4-6 weeks. Imagine my surprise when I recieved a check in the mail just 10 days after my claim was submitted! I've heard horror stories of other pet insurance companies not covering things or "fighting" the claim. No issues here. I love and will highly recommend Embrace to every pet owner I know!

We've had Embrace for about a year now and I am still extremely happy with our choice in pet insurance. We recently submitted a claim and they processed everything (including getting a reimbursement check in the mail) in no time at all. I highly recommend Embrace if you are looking for insurance for your pet.

My work started offering pet Insurance with another company, but I did my homework to see who provided the best coverage and options. After dealing with a dog who had to have a number of expensive surgeries, we knew we'd never have an un-insured pet again. Healthy paws has been wonderful to work with, and has helped me take care of my babies in all of their needs. My Labrador puppy had to have shoulder surgery last week, and there were no problems with the claim or of any of the claims that came before to figure out what the problem was. These guys really care. The frosting on the cake was when they emailed me to see how she was doing after surgery. When did your insurance company ever do that! I recommend Healthy Paws to everyone.

Every time I have called, I have receive EXCELLENT customer service! They are always friendly, helpful and take the time to answer all of my questions. The claims are handled extremely fast! We unfortunately had to return our adopted dog due to aggression towards our youngest , but we WILL be returning once we adopt our next animal. LOVE embrace and will tell all our animal loving friends to sign up too!

Pet paws always tries to pay the most not the least in a timely manner.

This company has amazed me at how helpful & polite everyone has been.  Their customer service is beyond exceptional and the claims processing turn around time is above expectation. They even contact you to check and see how your pet is recovering.

We've had Embrace for about a year now, and I'm very happy we've chosen this company. We haven't had any *major* claims yet (thank goodness) but for the ones we've had, we've received reimbursement very quickly. Customer service is really great. And it's great knowing that our girls are insured in case anything would happen. I have recommended Embrace to several friends.