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Have two Dobe's and have had a couple of claims for each- Always a quick turnaround after submission and always a full explanation of the claims payments and denials

Have two Dobe's and have had a couple of claims for each- Always a quick turnaround after submission and always a full explanation of the claims payments and denials

I own two cats and we haven't really used the insurance to its full potential other than yearly visits but still figured it was a good idea to have. My cat Kadabra was recently diagnosed with diabetes and needed multiple vet visists to check his blood sugar as well as a prescription for insulin and his syringes. Submitting the claim sheets were so easy since my vet does it for me and I have had updates from Embrace about each claim form I submitted. They have made this transition to a higher care level for my cat smooth and effortless. Thank you so much!!

Once the diagnosis was confirmed as pancreatitis, there was consistent support from Trupanion.

Once the diagnosis was confirmed as pancreatitis, there was consistent support from Trupanion.

Spent many hours researching pet insurance companies, and Embrace was #3 in the Consumers Advocate website. Picked Embrace because in addition to accident/illness insurance they also carried a wellness plan. Paid my first premium on July 31st. Had my first claim on 8/11/2014 for wellness benefits. Receiving my first claim check tomorrow. Signing up for insurance is easy. There website is well designed and easy to use. Happy I picked Embrace over all the other insurance companies out there.

I have 2 Yorkies. Teddy is 6 months old. He has some pain/stiff in both rear legs. I've given him pain meds for his legs. Not sure why but bone seems to be growing too fast. Biddy is 5 years old, she patted a lot lately but they showed no abnormal blood work.

I have 2 Yorkies. Teddy is 6 months old. He has some pain/stiff in both rear legs. I've given him pain meds for his legs. Not sure why but bone seems to be growing too fast. Biddy is 5 years old, she patted a lot lately but they showed no abnormal blood work.

My dog as 1 year old and unfortunately broke a leg. She got a surgery and now is fine. I contacted Embrace to be reembursed. Long story short... Embrace wanted a "detailed" report from every single time she had visited a vet... The criteria of what "detailed" is, only Embrace knows... And whatever to I had on record or the vet(s) sent was never enough. It took me over one month of calling to get it sorted. It is worthwhile to mention that everytime I called, I had talked with someone new on the call center that "repeated" the same speech for me to keep asking the vets. When I asked a supervisor or someone "in charge", they were never available to talk on the phone or to call back... I imagine if my dog was 5 years old. I would never be able to find all the "detailed" reports Embrace wants... I really felt that they were doing all possible to delay and prevent paying. in summary, i don't know if Embrace is better or worse than other pet insurance but I had a really BAD EXPERIENCE !!!

Love everything about Embrace but The ONLY thing I would like is when I go to your website to see my Case & it is already closed, how do I know what I was paid for. There has to be a way for all of us to see the amount you paid for each item pertaining to our pets like for example, blood workup, testing or inections to make pets better eetc. I want to see that I am getting the right amount & that I am not getting charged a deductable each time for the same item. My cat just got Diabetes & am going to the VET each week to see if the levels are good enough for my cat & afraid I may get charged 2 or more times each week. I would like to always be allowed to see my statements & not close them the second acheck is sent out..