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Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Trupanion is a nightmare to work with
We've been with Trupanion for many years and it's been incredibly stressful. When we joined, our dog had a few issues like Addison's Disease and had indigestion/gastritis one time. They use absolutely anything they can from previous years to avoid paying. They link any and every new issues they can to "pre-existing" issues, and will not pay or budge on it, even when your vet disagrees the issues are related. They also apply a deductible for every single small new issue that comes up (even if they are related to one incident/illness), and require you to pay a deductible for each one of them (and if the vet uses slightly different language to describe symptoms, then they will also call that a new issue). It's a complete scam, and our vet has stopped recommending them because they are so difficult to work with. We deeply regret ever signing on with them, but are stuck with them now. We receive maybe 0-25% paid on each claim. DO NOT go with Trupanion, especially if your dog has ever had ANY issue prior.
Insurer: Trupanion
By: Dianne
Trupanion has been nightmare to work with
We've been on Trupanion for many years, but we signed on after our dog was diagnosed with a few issues, including Addison's disease and she had some indigestion at one time before. They use these as "pre-existing" conditions and no matter what issue our dog has, they tie it to one of these and refuse to pay. Additionally, they charge a new "deductible" for each and every issue your pet has. So if you have any slight change to a symptom, they call it a new issue, and then you have to meet a new deductible. We get between 0-25% of most claims paid. I've called and had many discussions with them and never make any progress. My vet used to recommend them, and has stopped doing so because they have been so difficult with many of his patients. He thinks they are a scam, and so do we. I DO NOT recommend them. Buyer beware!
Insurer: Trupanion
By: Dianne Armstrong
I recommend Nationwide Pet Insurance for every Pet! I will always have pet insurance for my fur baby!
I am very very happy with my pet insurance from Nationwide. I have recommended it on several French Bulldog and Pet Rescue Forums/Facebook pages. Not only does Nationwide pay back everything according to the Policy I have, it has also supported me while I am Living abroad in Germany. That take and Honor every bill from my Vet here in Germany! That is so great! I am more than happy with the Service and support they provide. The leadtime for receiving and processing Claims is very efficient! Thank you Nationwide for taking care of my Miss Sophie. :-)
Insurer: Nationwide
By: Susan
Claim processing through VitusVet app is quick and easy to use.
Claim processing turn around time quick and easy to process through VitusVet app.
Insurer: Nationwide
By: Sheri
Claims was processed quickly
Great service
Insurer: Nationwide
By: Diana
I’m pleased with the coverage
I’ve had Nationwide Pet Insurance for our pets for 3 years. I’m pleased with the policy that pays for wellness and sick visits. I wish the policy rate didn’t go up every year. However, it’s worth it to know that I can get whatever treatment they might need; and be reimbursed 90% of the costs.
Insurer: Nationwide
By: Michele
So pleased!
I have been very pleased with Nationwide Pet Insurance. It is easy to submit claims. The turnaround time on payment is excellent.
Insurer: Nationwide
By: Sharyn
I am close to cancelling this…
I am close to cancelling this insurance. My rates have increased $10/month in 1 year for a 2 year old dog with no claims paid out. The first claim was cancelled due to lack of information. When I finally got in touch with someone they said that they were so back logged that they found my information they claimed they never got and reinstated the claim. Just for it to be denied anyway. Then the second claim I put in....guess what??? You need more information. Three....yes, three emails of me sending the "more" information you supposedly need and I keep getting the same email from you saying you need more information. I have sent it THREE times!!!!!!!!!! I pay you alot of money for you to be incompetent and inefficient. Why am I paying you when I pay all my own claims out and have to chase you around!!!! Policy number 697957-1
Insurer: Healthy Paws
By: Dan
Pet insurance is excellent, reimbursement through Chase is horrible
Claims are processed quickly and fairly. Everything is wonderful until its time to get reimbursed. The Chase system is horrible and almost makes me think its intentionally so. So I have signed up for direct deposit. In every other thing in my life whether its automatic deposit or automatic debit, thats all it takes and then its automatic, just like the name says. For Chase they send you an email where you have to "approve" every direct deposit individually. And if you dont respond in 10 days then the automatic deposit for that claim is cancelled. Supposedly they send you a check in the mail but I have never received one. And when I do respond to the email to approve each deposit it takes numerous steps, including answering the security questions each time and selecting the bank account to deposit the money into even though I have only submitted one back account. And when I called to see how to get the checks when I missed the 10 day deadline the representative was basically rude.
Insurer: Nationwide
By: Chris