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When I submitted Sophie's claim for a UTI I had NO idea she had several before. She is my rescue and the shelter never informed me of her condition. It wasn't until after she was treated by my vet and I submitted the claim that I came to find out of previous issues. I am working with my vet to try to prevent any UTI from coming back. I don't think it was fair of your company do deny me coverage of this condition. In the past with my other dogs you have been prompt with the claims.

I have only been with them a little over a year awesome to work with, two claims one large one and a small one no issues. Thank you very much

I have never purchased pet insurance before, but decided to get it for our standard poodle, who was a few months old at the time. I took care of all my preliminaries right away, so as not to have concerns later. I made clear between Embrace and myself what preexisting conditions there were and moved on from there. So now, not quite a year into this and our dog took and ate a bunch of raisins. (The only thing he has ever taken off a counter!) Well that landed him in the hospital for 3 straight days getting an IV to push the toxins through. I was mostly impressed with Embrace and the speed and payment of the claims. I did have to go back and have our vet fill out a fair bit of paperwork, but it all worked out well. On occasion Embrace does so down processing for no apparent reason, this is the only reason I will not give them a a perfect 10. Most claims paid in about 2 weeks but a few longer than 3 weeks. Their payments on the claims were EXACTLY what I expected it to be. With lots of unknowns out there I am glad to say that the process and benefits were what Embrace said they would be.

My Golden Retriever puppy got sick on the last day of her 14 day exclusionary period. I spent over $800 to get her well, but Embrace denied my single claim for $195. I found them extremely inflexible to deal with. Can not recommend at all.

We had just gotten Healthy Paws insurance on all three of our dogs 2 months ago because a friend of ours had suggested it to us because they had gotten it for theirs. Our 2 puppies decided to snack on a Cardboard Palm plant that was on our porch that apparently is in the Sago Palm family(hightly deadly) the vet quickly did everything in their power to save our babies and it worked, but if course cost us quite a bit we hadn't expected to have to shell out in one fell swoop. One puppy in emergency can cost quite a bit but two??! Needless to say we filed a claim immediate and within 6 days our reimbursement check!

Very fast to review and clear claims. Always fair and very friendly customer service. I would highly recommend using Healthy Paws. I had a competitor prior to getting healthy paws a couple years ago and there is no comparison.

My dog started having pain in her stomach and issues urinating. After 2 trips to the emergency vet and various tests, we were able to successfully diagnose the issue and treat it with medication. I submitted my claim to VPI and they reimbursed me in a few weeks. Very happy with the service I've received. Great company!

Had a CT scan today to deal with thyroid cancer in y beloved greyhound. I was so happy that the vet's office could get confirmation of coverage and do it all in less than 10 minutes!

Had a CT scan today to deal with thyroid cancer in y beloved greyhound. I was so happy that the vet's office could get confirmation of coverage and do it all in less than 10 minutes!

My greyhound just had thyroidectomies due to cancer and spent 6 days in the hospital. Trupanion approved the charges on site, and I only had to pay my portion at the time of discharge. It wasn't the usual pay up front and then be reimbursed by check later.This was absolutely wonderful service!!