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My dog was recently diagnosed with Lymphoma. I submitted the bills for that day and the 2 bills since. Pets Best has already processed the claim and is depositing the money into my account tomorrow. One of the bills was as recent as this past Monday and they are already paying out on it (today is Wednesday). Even better, they are gong to continue to help me pay for his treatment until I hit the policy limit! Without Pets Best, I would not be able to afford treatment for my dog to give us the last few months we need together to make as many memories as possible. For that, I will be eternally grateful. Signing my pets up for Pets Best is the best decision I have ever made for them.

get it when you animal young

I just have to say that Healthy Paws is an amazing company and they stand behind their word. Our black Lab Lucy just had her second knee operation and it couldn't have gone any better. Healthy Paws helps ease the worry so much!! It is so easy to file a claim and any refund comes super fast. I would never insure my dog with anyone else and I tell everyone I know about their fantastic customer service. Healthy Paws is absolutely the best!!

I have nothing but good things to say about VPI. We had a different insurance when we first adopted our dog--a rescue who was 5. I switched to VPI because I had heard good things, and they have been fantastic. Chester had no care the first half of his life, and had a few medical issues when we first brought him home. Now, he is a senior, and with that, came arthritis, thyroid problems, and now heart problems. We have had some really big bills of late, and VPI has been reimbursing in a very timely manner, and covering quite a bit. It has paid for itself and then some. I am so thankful we have the cushion of knowing we have coverage!

I've had Pets Best coverage on my two dogs for the last three plus years. Unfortunately, I've had to submit a number of claims for accidents and illnesses. The claims process is online and easy. In each instance, the claims I've submitted have been quickly and fairly adjusted and paid. The money goes directly into my bank account and I've received emails detailing the payments. My entire experience with Pets Best has been very positive. I don't see how it could have been any better.

As far as the company and service, they are great and easy to work with. My dog had an eye issue that was paid for costing I believe around $2k I never want to have to make choices about the care for my dog based on money. My problem is that I paid about $60/quarter for 2013 in 2014 that went up to $94.26/quarter and 2015 will be $123.27/quarter. It's more than doubled in 2 years. I'm on here looking for a new insurer

My Golden Retriever became ill, vomiting and diarrhea - took her to our vet and they ended up keeping her overnight and giving her an I.V. My first submission for a claim was denied actually, but they explained what I needed to do to "appeal" the claim; that is, provide more information from the vet, which I did. Once I sent the additional required documentation, the claim was then approved and paid. So, at first I was dissapointed that the claim was denied but then they worked with me to turn it around. Thanks.

Great service, claim paid in a timely manner. Should do away with the clinic stamp on claim form, and take the receipt showing proof of payment. Just a suggestion, but no complaints about the whole claims process.

I researched pet insurance companies for months before going with Health Paws. When I did sign up I submitted all my dog's previous vet bills, and in a few days they let me know what they would be able to cover and what they wouldn't - no surprises. (I don't like surprises!) I cannot thank Healthy Paws enough for being there for me recently when I needed it. Without this pet insurance, I would have had to make some very tough choices regarding my dog's care due to costs. You take out insurance hoping you never have to use it, and then an emergency happens. I was worried that if I ever did have to file a claim that maybe I missed something in small print somehow - but that hasn't been the case at all! I have had all my claims attended to in 24 hours or less, and have received reimbursement checks within seven days. Healthy Paws was the one thing that has been easy through all of my dog's hospitalization. I had my sister sign up all three of her dogs, too after seeing the insurance really is as good as they say. Someone from Healthy Paws even emailed me to check on my dog's well-being and asked me to give her a hug from them and let me know we were both in their thoughts. I've certainly never had a human insurance company do that! Yet another reason to love Healthy Paws! : ) I highly recommend Healthy Paws. They are exceptional. Period.

I thought my 2 year old pup had parasites. Turns out her pancreas stopped producing enough enzymes to digest her food. Diagnosis was a process of elimination and lots of tests. I have nothing but good things to say about the claim process - I submitted my many receipts on Saturday by email, and Monday morning I received a confirmation email that the claims were open. By the end of day Monday my claims were processed! The service is super fast, the staff are cheerful and make you feel like they are there to help. Best thing I ever did was go with Trupanion.