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I've had Pets Best coverage on my two dogs for the last three plus years. Unfortunately, I've had to submit a number of claims for accidents and illnesses. The claims process is online and easy. In each instance, the claims I've submitted have been quickly and fairly adjusted and paid. The money goes directly into my bank account and I've received emails detailing the payments. My entire experience with Pets Best has been very positive. I don't see how it could have been any better.

As far as the company and service, they are great and easy to work with. My dog had an eye issue that was paid for costing I believe around $2k I never want to have to make choices about the care for my dog based on money. My problem is that I paid about $60/quarter for 2013 in 2014 that went up to $94.26/quarter and 2015 will be $123.27/quarter. It's more than doubled in 2 years. I'm on here looking for a new insurer

My Golden Retriever became ill, vomiting and diarrhea - took her to our vet and they ended up keeping her overnight and giving her an I.V. My first submission for a claim was denied actually, but they explained what I needed to do to "appeal" the claim; that is, provide more information from the vet, which I did. Once I sent the additional required documentation, the claim was then approved and paid. So, at first I was dissapointed that the claim was denied but then they worked with me to turn it around. Thanks.

Great service, claim paid in a timely manner. Should do away with the clinic stamp on claim form, and take the receipt showing proof of payment. Just a suggestion, but no complaints about the whole claims process.

I researched pet insurance companies for months before going with Health Paws. When I did sign up I submitted all my dog's previous vet bills, and in a few days they let me know what they would be able to cover and what they wouldn't - no surprises. (I don't like surprises!) I cannot thank Healthy Paws enough for being there for me recently when I needed it. Without this pet insurance, I would have had to make some very tough choices regarding my dog's care due to costs. You take out insurance hoping you never have to use it, and then an emergency happens. I was worried that if I ever did have to file a claim that maybe I missed something in small print somehow - but that hasn't been the case at all! I have had all my claims attended to in 24 hours or less, and have received reimbursement checks within seven days. Healthy Paws was the one thing that has been easy through all of my dog's hospitalization. I had my sister sign up all three of her dogs, too after seeing the insurance really is as good as they say. Someone from Healthy Paws even emailed me to check on my dog's well-being and asked me to give her a hug from them and let me know we were both in their thoughts. I've certainly never had a human insurance company do that! Yet another reason to love Healthy Paws! : ) I highly recommend Healthy Paws. They are exceptional. Period.

I thought my 2 year old pup had parasites. Turns out her pancreas stopped producing enough enzymes to digest her food. Diagnosis was a process of elimination and lots of tests. I have nothing but good things to say about the claim process - I submitted my many receipts on Saturday by email, and Monday morning I received a confirmation email that the claims were open. By the end of day Monday my claims were processed! The service is super fast, the staff are cheerful and make you feel like they are there to help. Best thing I ever did was go with Trupanion.

I thought my 2 year old pup had parasites. Turns out her pancreas stopped producing enough enzymes to digest her food. Diagnosis was a process of elimination and lots of tests. I have nothing but good things to say about the claim process - I submitted my many receipts on Saturday by email, and Monday morning I received a confirmation email that the claims were open. By the end of day Monday my claims were processed! The service is super fast, the staff are cheerful and make you feel like they are there to help. Best thing I ever did was go with Trupanion.

Without boring you with the details of our situation, we decided to get pet insurance after spending way too much on our dog's medical needs. Our dog had a surprise diagnosis with a price tag of about $6,000. I did my homework and knew that there was a set amount that VPI would pay for specific diagnoses; my husband did not. I was actually pleasantly surprised about how much we received to cover the costs (just over 50%); my husband was not impressed but that's because he didn't understand how the insurance works. Here's another pleasant surprise: you don't have to submit medical bills and get each bill individually reimbursed. About two weeks after diagnosis we just received the entire benefit from the insurance, even though we experienced the cost of the treatment over 5 months. That helped so much. We are thrilled with this service, even after some misunderstanding on my husband's part.

Toro, our 6 month old Bulldog mix needed surgery for Entropion. His eyelid turned in and caused an ulcer. We took him to a specialist and had the surgery done. I was quite surprised at how expensive the treatment was and given my experience with people insurance I braced myself for the worst. To my amazement Healthy Paws processed and paid the full agreed-to amount within a week!! I have now filed three claims and each time they have been processed quickly and painlessly. Their care and high level of service makes it a no-brainer to recommend Healthy Paws pet insurance to pet owners. Can you start covering people too please? :)

I have had VPI 5 years now and am always satisfied with the amount of my reimbursement as well as how quickly I am contacted and updated. Great customer service.