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Very timely and satisfactory handling of our claims. This insurance was an excellent investment.

I am pleased with the fast response from Trupanion in assessing my claims and reimbursement policy.

Claim was processed and approved within 48 hours of submission. I do not have the check yet, but assume it will arrive shortly. The company paid as contracted. No redlining that I had to dispute. Highly recommend this company for major medical care.

There was a time when things ran a bit slow, during the new training phase, however lately when I submit a claim I have had very quick service. Deposits less than 25 days made into my account. I am glad I purchased pet insurance and I did struggle with whether or not I should get it. My first dog was perfect health, second dog just seems to be plagued with issues, which thank God are under control. I am thankful for Pet Embrace and so glad I purchased my plan. Very happy with them, and they even gave me a little gift for my dog when there was a small error in one of my checks. They put that extra little touch on their service.

This company is wonderful. Everything can be done online and there is consistent feedback that the claim has been received and what the status is. The coverage is great and it has saved us a bunch of money. Very happy with the customer service and insurance coverage!

We adopted a puppy in November, 2012. Our daughter recommended Embrace since she has had it for her two dogs for a couple of years. I checked reviews online and liked what I saw. I called Embrace and the insurance went into effect the day we got our dog. She's had two vet visits for vaccinations and microchopping so far and both were paid within a few days of faxing the insurance forms to Embrace. In addition, an email notified us that the forms were received and being processed. Since claims may also be checked online, I saw each was completed and a check was on the way. Checks arrived, and we were reimbursed as promised. We have been Embrace customers for a little over a month, and if the service we have received so far is any indication of future service, then we chose a wonderful company. Thank you, Embrace!

The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.

I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.

They exceeded my expectations. Didn't know what to expect and the claims were handled very quickly and efficently.

Prompt and caring company. Highly recommend them to all pet owners.