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Trupanion is "true" to its words. They are quick to respond to all claims I have filed. And, they are compassionate in their responses. The last claim filed was one for sarcoma surgery and one for pre-approval claim for radiation therapy. Jennifer always ends her email claim responses to me by saying something indicating how much she and the company cares for my pup-- "Give Bailey some scratches for me".

Claims processed in timely manner. Staff extremely co-operative. Recommend this company to anyone who needs petm insurance.

I am retired and live alone with my two dogs. My little chihuahua was diagnosed with a collapsed trachea and an enlarged heart. I was frantic. I was referred to a dog cardiologist for an echo gram at a cost of $610.00. When I called Embrace a wonderful man named Joshua listen patiently on the phone while I went on and on. He knew I was living on social security and even sent me forms to see if the cardiologist would wait until Embrace paid them directly. It wasn't necessary as my daughter lent me the money; but the peace of mind it gave me was immeasurable .i have a happy ending ; my little Spirit 's heart is fine. He is just so small that the first X-ray gave a false impression of being enlarged.and the trachea is just narrow not collapsed. Thank you everyone at Embrace!

I got this pet insurance when my dog was 6 months old. She is now 9. I have sent in claims which I would never get any money back for. There was always an excuse about how it wasn't covered. I had one of the most expensive plans paying $80 a month. Over this time I have only received a couple hundred dollars. From the thousands I had put into it. The last straw was my dog had to get a mass removed which was thought to be cancerous. ASPCA pet insurance would not cover ANY of it because they claim that it was a pre existing condition. Didn't know a cancerous mass was a pre existing condition! What is the point of paying $80 a month. I have never had such a bad experience with a company before. Wast of money. There are way better pet insurance out there. Or better yet save your own money every month for vet bills. Such a scam.

It's almost too good to be true. The claim submission process is SO easy, and reimbursement arrives within one week. They communicate regarding claim status throughout the process. We've had several claims, and every time has been a piece of cake! Thank you!!

It's almost too good to be true. The claim submission process is SO easy, and reimbursement arrives within one week. They communicate regarding claim status throughout the process. We've had several claims, and every time has been a piece of cake! Thank you!!

I feel the company has grossly misrepresented what it will provide in this benefit and it would be much less expensive to just pay out of pocket for this service. I was unable to get reimbursed at the rates they listed on the site when I had seperately secured a discount at the facility due to the facilities error. It has taken over a month and multiple emails and conversations and I still haven't gotten the payment. I would never use this service again!

My spouse and I waffled on whether or not to even get Pet Insurance, but with a new puppy getting into everything we thought we'd at least invest in insurance for the first few years.At 15 months old our English Lab was diagnosed with cancer (osteosarcoma) and thanks to our investment in Trupanion we've been able to provide the best treatment available. This experience is a difficult one, regardless of your pets age, but it's been made easier knowing that we can focus our attention on our pup, not haggling over insurance coverage or wait times. Claims are paid within days of filing which keeps the financial stress to a minimum. Trupanion has been an invaluable investment and I couldn't be happier with their dedicated customer service team.

My spouse and I waffled on whether or not to even get Pet Insurance, but with a new puppy getting into everything we thought we'd at least invest in insurance for the first few years.At 15 months old our English Lab was diagnosed with cancer (osteosarcoma) and thanks to our investment in Trupanion we've been able to provide the best treatment available. This experience is a difficult one, regardless of your pets age, but it's been made easier knowing that we can focus our attention on our pup, not haggling over insurance coverage or wait times. Claims are paid within days of filing which keeps the financial stress to a minimum. Trupanion has been an invaluable investment and I couldn't be happier with their dedicated customer service team.

I have been insured with Healthy Paws since March 2015. Recently, my 7 month old puppy was diagnosed with a genetic shoulder joint problem in both shoulders. The total cost for the two appointments, including surgery was just shy of $4000. For both of my visits, the same day that I processed my online claim form, my claim was completed. There were no hassles, they paid for all costs that were agreed to in my contract,and even after the claim was completed,they have remained in contact with me showing concern for my puppy. This company and its staff are absolutely top notch and fabulous. With the devastating news that my puppy needed expensive bi-lateral shoulder surgery, Healthy Paws Pet Insurance took the financial worry completely away. I would recommend this to all my friends, and have done so, continuously. Thank you Healthy Paws for taking care of my little guy.