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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Painless Claim
Claiming process is very painless. Only problem is sometimes it takes very long. Most of time it's quick
Insurer: Lemonade
By: sdf
My first pet insurance for my 2 babies!
It was my first time having pet insurance. I also have their renters insurance and I'm so so satisfied with them and have peace of mind with them. After the vet visit, they approve the claim within 1-2 business days and they're super friendly and walk me thru every single thing on their policy. Especially an agent named Michele cared about my pet's health and worked so hard to get my claim approved on the same day. I'm 100% satisfied with their insurance when it comes to preventative care but I just wish they have more coverage for dental!
Insurer: Lemonade
By: yuri
Great service
Amazing coverage and response
Insurer: Lemonade
By: Perla
LEMONADE's PET INSURANCE & CUSTOMER SERVICE ROCKS!!!!!!!
Lemonade is a "CONSUMMATE" pet insurance service that I just would NOT trade for the entire world. :-)
Insurer: Lemonade
By: Melony
Efficient, Fast, Comprehensive Offering
I am really happy with Lemonade-- really easy, fair pricing, comprehensive offering. Claims processing is instantaneous. They stand up to their reputation and reviews. I think I made the right choice!
Insurer: Lemonade
By: Margie
Couldn't be happier with Lemonade's policy and customer service.
I compared 8 different, top-rated pet insurance companies in my area. On paper, Lemonade was the best for my immediate needs, so I decided to go purchase the policy with them. I appreciate their transparency—they clearly list what they do and don't cover, and allow you the option to add-on additional services so you can pay for the services you actually want to use. The claims process is pretty easy. You can do it right from your phone. (One criticism I have is that I would also like the option to submit claims from my desktop). I pay the vet in advance, and submit claims and get reimbursed automatically into my bank account within a few days after the claim is approved. My pet has one issue that presented before her insurance waiting period was over, so Lemonade doesn't cover the treatments. Whenever they need to deny my claim, someone actually calls me to explain to me why the procedure/treatment isn't covered so I fully understand. I really can't ask for better customer service than that!
Insurer: Lemonade
By: Azadeh
Pet insurance
I have used Lemonade for both my Labradoodles. It is easy to file a claim and i get my reimbursement quick. The monthly premium is very affordable also.
Insurer: Lemonade
By: Ginger
no matter how later or how earlier there is always a way to reach out someone. And a zip zap reimbursement
Nice and helpful people to support us. The reimbursement has been coming in 2xor 3 days after put in a claim. I could expect any better.
Insurer: Lemonade
By: Anderson
Outstanding Customer Service
Only had this insurance for about 2 months. I was pleasantly surprised. When I filed my first claim a few weeks after the start date I was paid within minutes. I’ve dealt with insurance companies all my life. To be reimbursed within minutes of my claim being filed is amazing! Thanks Lemonade!
Insurer: Lemonade
By: Dwayne
Easy process with caring customer service
Lemonade has been amazing! We knew we were going to get pet insurance even before we picked our puppy up. We did a lot of research and decided that Lemonade had a great price for the coverage we needed. We added the extra wellness package and it was definitely worth it. There are a ton of up front vet costs with a new puppy and having this insurance was extremely helpful. Submitting claims is super easy on the app and payments are sent quickly as well. The customer service representatives who get assigned to my claims are always so nice and helpful and it is wonderful to know that I'm speaking with someone who really seems to care about the wellbeing of my pup. I definitely recommend Lemonade!
Insurer: Lemonade
By: Shannon