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A pleased policy holders experience!
Easy, quick, process for turning in claims. Available on phone if need be with cordial caring staff. I recommend this plan to all my family members. Precise and fast turn around for reimbursement as well!
Insurer: Trupanion
By:
Always quick responses.
Always quick responses.
Insurer: Trupanion
By:
Average response to service
Which seem to take a long time to be told that they weren’t going to cover me on whatever percent in.
Insurer: Trupanion
By:
Easy peasy
Excellent customer service
Insurer: Trupanion
By:
Same here Up the premiums every year
Same here. Dog has never filed a claim but premiums have been going up every year. Better off putting money in bank for if and when needed.
Insurer: Healthy Paws
By: Pat Wendt
Excellent Experience with Pets Best
Easy to file claims, fast reimbursement - AAA! So impressed by PetsBest insurance. It's a comfort to know my baby is covered.
Insurer: Pets Best
By: Jennifer
Lifesaver
Trupanion has been an absolute Godsend to us. Agatha has torn both her acl tendons. Surgery for each leg over $3000 a piece. Combined with all the meds there is no way we could have afforded the care she needed without Trupanion. Claims are taken care of easily and quickly. Customer service is excellent! I recommend Trupanion to anyone who will listen!
Insurer: Trupanion
By: Patricia
Pathetic customer service, no responses and no resolutions/
Horrible experience. A long time to process claims. I went here as there was a phone number. No one answers, got through to someone once after waiting 38 minutes. My pet had an illness you with 3 tests you approved one as health related and denied the other two as not health related, however they were. I emailed to explosions this and it takes weeks to get a generic response with no resolutions! Stay away the worst ever
Insurer: Pets Best
By: Lori
Deceitful practices
We were startled to see that our PetPlan policy for our dog Tessa had increased over 11 years from $113.69/month; $341.08/quarterly; or $1,364.32 this last year, to $336.75/month; $1010.25/qtr; $4041/annually this year effective July 1st, 2021. Her policy renewal has increased 196% since last year. We signed up with PetPlan in 2010 because they did not cancel policies based on age of dog and guaranteed that there would be no premium increases past 11 years of age. Tessa was a year old in 2010, and turns 12 in July. In an email exchange with Ken Roberts from PetPlan in 2010, when we were evaluating insurance companies to ensure Tessa, we asked Ken “How much do premiums increase annually?” Ken Roberts, 1-866-467-3875, x2415 responded: "Inflation and by age of animal. Increases are 6 - 8% every year between ages 3 and 11. typically $2 - $3 / month. no more increases after 11 years old.” PetPlan changed underwriters in 2017 unbeknownst to us until yesterday but did not notify customers of their change in contract nor did they offer any remedy to customers who signed up with PetPlan before 2017 and were promised reasonable policy prices after age 11. We are probably going to file a complaint with the Insurance Commissioner for Washington State, as well as the Better Business Bureau unless you have some suggestions for how to get PetPlan to comply with their agreements. I would rather not rate PetPlan until this is resolved. If they provide a remedy, then the rating will be high. If not, then we will certainly share our concerns on social media.
Insurer: Pets Plus Us
By: Jane