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My experience with Trupanion has been nothing but positive. Claims are easy to file, settlement is prompt, and never a hassle. Of course I was hoping to never have to make a claim but having the coverage has sure softened the blow of dealing with my sick dog.I recommend Trupanion without hesitation.

On September 28, 2015, I submitted a claim for my rescued Torti-Point Siamese, Semi, who had begun to develop lesions on her face, around her eyes and between her paw pads. Included were comprehensive notes, including a bill for bloodwork, cytology and a punch biopsy to rule out lupus,other auto-immune diseases and cancer. The total bill was for $292.00. Semi's $100.00 deductible had already been met. I should note that on all previous claims, I had also submitted vet records along with invoices. After countless calls, I was told that vet records dating back 18 months were required. I explained that the only vet records not submitted were those for dental surgery in February, 2014, when I first adopted her, since I knew that PetsBest did not cover dental procedures. I was told these,too,were required and that my vet would be contacted for all records. Fast forward to today, October 12, 2015. Again, no response from PetsBest. When I called, I was told that my hospital had not forwarded Semi's records. While I was on the phone with Geraldine, a representative, I called my vet and was told that not only had they submitted all requested records, but had a verification that the fax to PetsBest had been sent. Geraldine said there had been no records received. Again, while on the phone with Geraldine, I asked my vet to once more fax the records, this time to Geraldine's fax line, which they did while both she and I were on the phone. The records did get to Geraldine this time around. Now, I'll wait to see what new roadblocks PetsBest will set up to avoid paying for this very modest bill. If I had been asked to rate PetsBest before this experience, I would have rated it highly and, in fact, gave it a positive review for its handling of bills incurred when my Siamese, Jasmine, became ill with FIP nearly two years ago and ultimately had to be euthanized. I have, in fact, recommended this company to friends and acquaintances and know, for a fact, that they have insured their pets. Based on the ineptitude and bureaucratic hoops I had to jump through this time around, I would hesitate before recommending this company. While I understand that records are needed for claims involving a new pet to insure that there are no pre-existing conditions, a pet who has submitted both claims and records for prior issues should not have to have so many roadblocks erected before the claim is resolved. And if a representative does respond to this review

TruPanion is the best pet insurance company out there. With unlimited coverage, many coverage options to choose from and easy claiming process. I claimed twice so far: indirect and direct billing. Direct billing is done automatically through my vet. Indirect billing is you have to pay up front, send in the paper work online, then the reimburse is deposited directly into my bank account. They are also an honest company, my monthly payment went down when I moved to a different area in the city.I would recommend this company to all the pet lover out there.

TruPanion is the best pet insurance company out there. With unlimited coverage, many coverage options to choose from and easy claiming process. I claimed twice so far: indirect and direct billing. Direct billing is done automatically through my vet. Indirect billing is you have to pay up front, send in the paper work online, then the reimburse is deposited directly into my bank account. They are also an honest company, my monthly payment went down when I moved to a different area in the city.I would recommend this company to all the pet lover out there.

MY PET (ZIMMIE) WAS VERY SICK.HE IS OK NOW.THE SERVICE I RECEIVED FROM ASPA INS. WAS A WONDERFUL EXPERIENCE.EVERYONEWAS VERY HELPFUL. I WAS VERY SATISFIED WITH THE CLAIM AMOUNT PAID AND THE QUICK SERVICE-EVERYTHING WEAS FULLY EXPLAINED AND THE STAFF WERE ALL VERY HELPFUL AND PLEASANT- I RECOMMED YOU TO ANYONE I CAN

Everyting about Embrace is great so far. Very easy to complete the forms. Turn around time for reimbursement is better then expected. Love the email notification when the claim is received/processed. Just got the notifcation that my policy expires and it will be renewed if I do nothing. Great - I like doing nothing ☺

My senior cat fell ill and it turned out to be diabetes. My claim was submitted at the vets office and I had a cheque in 3 days. Quick and easy and no stress on my end worrying about the cost to help my baby.

My senior cat fell ill and it turned out to be diabetes. My claim was submitted at the vets office and I had a cheque in 3 days. Quick and easy and no stress on my end worrying about the cost to help my baby.

ASPCA if the absolute BEST!!!!!! My dog has had multiple issues over the past two years - seizures, hip issues, gastrointestinal problems. They pay claims promptly and I have never been denied and never had to justify or explain my claims. They have wonderful customer service and even call after an incident to see how she's recovering. I had a policy with a competitor previously which was worthless. Totally turned me off pet insurance. They paid very few claims and argued about every one. With ASPCA, I feel like they are really trying to take care of the health of my dog and not just make the most money possible off insurance. I HIGHLY HIGHLY RECOMMEND ASPCA VET INSURANCE and have my vet recommending them as well, based on my experience. Really - do not even think about using any other vet insurance company!!!!

Beggar, my 9 year old lab mix ended up in the icu with diabetic ketoacidosis and a bladder infection. The customer service has been outstanding. I was reimbursed quickly with no hassle.