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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

9

out of 10

The Best Customer Service!

My dog has liver issues, and though she was too old to get the alternative procedures rider, most of her yearly procedures are covered. My review would be a 10 if she was able to get the alternative care rider even as an old dog. The customer service is above and beyond any I have experienced, What other company calls just to ask how your dog is doing? All my claims have been processed quickly and I never have issues getting answers to my questions.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

Fast!

Trupanion has the fastest response time I have ever experienced with any insurance company I have ever had to file a claim with (house, car, personal health, etc). Their customer service is incredibly friendly and helpful, and their communication is top notch. I always received a response by phone or email in less than 24 hours from initiating a claim.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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10

out of 10

First claim

I have a Great Dane, who tore his acl. This is a very expensive surgery. Luckily I had pet insurance with Embrace. But this was my first time making a claim and I had my doubts about getting my money. And at first there was a little confusion in regards to my dogs medical records (they want to see everything in his file including shot records, I orginally just sent stuff pertaining to the injury). But after I got everything sent, I received a check very quickly. I do want to add that I did call a few times to see what the hold up was, and the people I talked with were extremely nice. So the question is am I satisfied? Nice people and I got my money, so yes I am!!!!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Great Dane
  • AGE OF PET: 1 - 8

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10

out of 10

Owner of two English Bulldogs.

I purchased embrace pet insurance for both of my English bulldogs when they were eight weeks old. I can honestly say it was the best investment I have every made. English bulldogs are great dogs but they can be like old men from time to time.Having pet insurance provides great piece of mind. I ask the vet to fax a copy of the bill to embrace then I receive a check minus the deductible 7-10 days later. The policy has paid for itself time and time again.You will not regret purchasing insurance to offset the expense of the vets bills.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: English Bulldog
  • AGE OF PET: 1 - 8

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2

out of 10

Unfortunate surprise from Embrace

I had Embrace cover all 3 of my pets for over 2 years. I filed a claim when I had to take one of my cats in for a urinary tract issue. It took a few months for my claim to be processed and when I finally contacted them about it, they needed more medical records regarding both cats. After several weeks, I contacted them again and my claim was denied. The OTHER cat had been vaccinated for FIV and had the antibodies in his system. I had documentation that showed he had indeed been vaccinated. Apparently, this was considered a pre-existing condition and Embrace couldn't be sure that he didn't actually have FIV. And FIV is contagious, and the cat with the urinary tract issue could have had that problem due to the FIV that the other cat MAY have. Bottom line, the claim was denied. They then cancelled the portion of my insurance dealing with health issues, but left intact the accident part of the insurance. To their credit, they did refund the portion of the insurance I paid that dealt with health issues. I decided to cancel all of it because my boys are indoor, and although they can still have accidents, I would probably be better off just paying out of pocket. Any other health issues are not covered anyway. So no cancer, diabetes, thyroid, etc...
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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9

out of 10

Easy claim filing and rapid payment

I've had Pets' Best for about four years, and among other miscellaneous claims have had to cruciate ligament claims. Both were honored per the disclosure, direct-deposit payments were fast, and claims were easy (and got even easier with the second injury, via simple on-line form submittable). I have not had pet insurance with another company, so I can't offer a first-hand comparison, but I also haven't wanted to go to another insurer. For what it's worth, a coworker had originally recommended Pets' Best to me, based on his good experiences. I wrote a brief synopsis of what led me to choosing to buy (non-company specific) pet insurance in the first place, available to view at http://www.infobarrel.com/How_Pet_Insurance_Helped_Save_My_Dogs_Leg_Twice
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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9

out of 10

Excellent Service

The friendly phone staff are extremely helpful. Customers are kept updated on the status of their claims. Payments are processed quickly.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: German Shepherd
  • AGE OF PET: Under a year

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4

out of 10

Prices climb by age if pup and loopholes

My dog has been covered by Pets Best since I got her as a puppy.The monthly price has increased 100%. + in 7 years. I'm paying for wellness and vet care and they keep changing the deductible and what they cover. Although I pay for wellness they deny coverage for parasites! No heart worm coverage, no giardia coverage , no flea coverage! Dogs die from heart worm disease yet they won't cover it? My dog has had very few claims and yet they charge over 125/mo for my dog! I wonder where to turn?!
  • INSURER: Pets Best
  • POSTED: 05/09/2019
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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10

out of 10

Love trupanion

Our dog had surgery last December(2013) and then needed to take joint supplements on a regular basis. Everytime we go to the vet to pick up her supplements, we receive an email shortly after that the claim went through and then we receive the check shortly after. The customer service is great. Anytime I have had to call everyone was so helpful.
  • INSURER: Trupanion US
  • POSTED: 08/29/2017
  • BY:
  • BREED: Old English Sheepdog
  • AGE OF PET: 1 - 8

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9

out of 10

Happy with claim processing

We have 2 small dogs and after being completely healthy for over 3 years, they both suddenly had health issues that necessitated multiple vet visits and medical procedures for both. I have been completely happy with the reimbursement of all of these claims, and appreciate the email updates during the processing. At one point I didn't understand the status indicated on one pending claim on their Embrace portal, and a customer service representative explained it fully and quickly by email. My only dissatisfaction is with the price of the premium for us this year; we are a military family and after living in the central US have been transferred to southern California and our premium prices were increased astronomically due to our geographic area.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Dachshunds
  • AGE OF PET: 1 - 8

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