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I submitted invoices for "wellness visits" and they where all paid in full with no questions or problems. Super easy too. Printed a claim form from my account and it was complete with my name and address, my dogs breed and name and my policy number. Just included copies of the invoices and I was done. They emailed me that they where received and kept me informed along the way and that they were accepted. Checks arrived shortly thereafter.

I have just started using Embrace and found out how great these people are.They are always asking and checking up to see if everything is o k.They pay you at a very timely manner and check to make sure you received your money. I would recommend them to who ever has a pet.

I have had a rescue cat, Scruffy, for about 8 years now. I got ASPCA insurance for him about a year after I rescued him, not because he needed it then but because I knew, down the road, I would have to deal with medical issues. Happily I rarely used my insurance until last year but since then, these good folks have been there for me as Scruffy was diagnosed with diabetes (and the cost of care for this disease is not cheap). In addition he developed thickening of his intestinal wall and we are trying various procedures and tests and bloodwork to find the cause. Through it all, ASPCA has been there to help with the bills and calling to check on my kitty. Great customer service.

After a thorough search and a few months with a different company, we decided on ASPCA. For us, it's been the best decision. We had spent thousands of dollars in vet bills over the years before realizing we should get health insurance for our pets. Earlier this year, our much loved cat, Pangi, was diagnosed with an aggressive brain tumor. Not only did ASPCA pay most of the bills promptly, but cared enough to call us and to send condolences on our loss. I knew they really felt for us. Our dogs have the wellness option as well, and after completing forms online, we promptly receive benefits. I can't say enough good things about the caring and personal service. Our pets are family to us. ASPCA treats them the way we want them treated.

amazing insurance and customer service

I've lost hundreds of dollars in premiums for "coverage" before finding out that Healthy Paws doesn't really cover much of anything. Signed up after seeing their deceptive sales and marketing material and website, imagining that normal things (exam to see if something was wrong with my dog, heartworm exam, rabies vaccinations, etc.) were not covered. NONE OF IT!!! Yes, when you receive the welcome email for being a new member, there is a small link at the BOTTOM of the email stating that you can optionally click to check other information on the EXTENSIVE list of exclusions. Do NOT purchase this "insurance" if you have any expectation of coverage for normal care. (Though they do seem to cover accidents) Otherwise, you are just going to be sending money to their premium collection service (really hard to even call this insurance!!!) I am also going to be tagging other reviews here. Not spamming, but I think people should know the truth about Healthy Paws. I see AT LEAST dozens (if not 100+?) of other customers of Healthy Paws that have written of the same experience, having been tricked by deceptive business practices here

Havent had to use them often (thank god) but I am very pleased with the service

When those unexpected illnesses or emergencies arise, it is nice to know we are covered for the visits and the medications

my dog had emergency surgery after a blockage was discovered in her stomach. the surgery and after care was over three thousand dollars. my claim was processed quickly and i received a check in a couple of weeks. no back and forth, not begging for something to be covered, embrace just paid it. i'm super grateful and cannot speak highly enough about how great the communication was and how promptly everything was handled.

I adopted my first rescue in December 2014. she was 1 1/2 years old Puggle at that time. When I took her to the vet for a check-up, the clinic suggested that I consider Embrace Pet Insurance. I did and have not regretted that decision for one moment! Fortunately she has been a healthy little girl. In August 2015 I adopted a second rescue. Another little girl, a Beagle mix, 2 1/2 years old. We discovered that this little girl had a broken canine tooth and several other fractured teeth. She had to have a root canal on the canine tooth and three fractured teeth pulled. The cost of this dental work was over $1000.00. Embrace pet insurance reimbursed me well over half of the amount for the dental work. This past August my second rescue (the same little girl) developed a bone infection in one of her toes on a hind paw. The infected toe had to be amputated. The total cost of her treatment was well over $1300.00. Again Embrace Pet Insurance was there and reimbursed me almost the total cost of her treatments. I would never, ever consider having a pet without pet insurance and my pet insurance of choice is Embrace!!