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We have a puppy that likes to get into things and is allergic to a lot of foods, just like everyone else's puppy, and so we decided it might be a good idea to get insurance at the end of the year last year. And sure enough Lucy, got sick 2 times in a matter of 2 weeks and had lots of vet visits and medicine and treatment. Without insurance it would have been a nightmare financially. The ease of making claims digitally and the speed in which it is processed is mind boggling. Maybe ASPCA should take over all healthcare! Also the personal follow up on Lucy was the cherry on top. Thanks!

My cat Nikki had FORL and many her teeth were deteriorating as a result and she was in a lot of pain. Nikki had to have 8 teeth removed as a result of her disease and it was a pretty extensive surgery. I had purchased Healthy Paws Insurance a few years back hoping that I'd never have to use it. Many will say that Pet Insurance will be a waste of time and will not cover anything when the time comes that you need it. I had submitted the bill for the surgery to Healthy Paws. There was information they requested to validate Nikki's health and condition prior to the surgery. After this information was submitted, I heard back quickly that most of the expense of the surgery would be covered. I received a check shortly thereafter and they also followed up afterwards to check-in and see how Nikki was doing. Healthy Paws was professional, responsive and thoughtful about how they handled my situation and I would recommend them if you're considering making this investment for your pet.

Customer service is amazing!!!!! Questions always answered and usually with a follow up phone call making sure everything is OK. Claims could not be paid faster. As long as I have a pet I will always have Trupanion with me

Customer service is amazing!!!!! Questions always answered and usually with a follow up phone call making sure everything is OK. Claims could not be paid faster. As long as I have a pet I will always have Trupanion with me

Do not waste your money in this company, they just want your money. They do not want to help you. I do not want you to be screwed like I was. They do not want to give my money back when I did my first and only claim because they did not receive the report from one of the veterinaries, like it was fault they did not get the information. Shameful.

Jake sends his appreciation and sincere thanks for Trupanion being there when the going is getting tough! Here's hoping he gets to see again.

I haven't received an answer on a claim for 2 weeks. The claim prior was not accepted and no one called or wrote me to tell me why it wasn't accepted. Bad service .

We have been very pleased with all of our dealings with Trupanion and on more than one occasion, have recommended you to friends with pets. Your help with keeping Gabi healthy and happy is much appreciated!

Do not waste your money in this company, they just want your money. They do not want to help you. I do not want you to be screwed like I was. They do not want to give my money back when I did my first and only claim because they did not receive the report from one of the veterinaries, like it was fault they did not get the information. Shameful.

My dog had heart issues & I get refills all the time. The claims go through very fast and my reimbursment is just as fast in being deposited into my savings account. They always do a great job for my boys!