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I had brought up an issue with a claim and was told it would be looked into. I had not heard anything for 2+ weeks. I called back and was told the matter was still not reviewed. It would have nice to receive a phone call or email stating so.

Great, fast, and helpful!

Takes to long for a claim to be procesed

I had adopted a new dog and received the 30 Day free trial. That same phone call I wanted to extend her coverage immediately right after, as I have three other animals covered by Trupanion. Phil said no problem. 30 days later I called just to confirm t

Embrace has always delivered outstanding service and I can always count on my claim being processed almost immediately. I have never had any issues and recommend this coverage to everyone I know.

I've always been very happy with how quickly my dog's wellness claims were processed in the past. He was recently diagnosed with cancer, and Embrace has processed the claims for surgery and related tests and reimbursed my expenses with no hassle. It has really taken a lot of worry about finances out of a difficult and stressful situation and allowed me to just focus on taking care of my dog. Also, if they have a question about the claim they just contact the provider for what they need rather than sending it back to me - they are very customer friendly. The notifications of receipt of claims are prompt and they keep you informed of where they are in the process. I am very thankful for the coverage and have been very pleased with the professional and quick reimbursement. Anytime I have contacted customer service with a question, they are very quick to respond.

My cat, Mango, endured almost 2 years of chemo, and Trupanion processed every single monthly claim immediately. They acknowledged receipt of my claim within 24 hours, sent a follow up e-mail within 2 days to let me know the claim was being reviewed, and within a week, I received notice of the amount of reimbursement, and the check was on it's way. Sadly, I lost Mango, but I can't say enough about how efficient and professional the staff is at Trupanion.

My cat, Mango, endured almost 2 years of chemo, and Trupanion processed every single monthly claim immediately. They acknowledged receipt of my claim within 24 hours, sent a follow up e-mail within 2 days to let me know the claim was being reviewed, and within a week, I received notice of the amount of reimbursement, and the check was on it's way. Sadly, I lost Mango, but I can't say enough about how efficient and professional the staff is at Trupanion.

Its my first time purchasing pet insurance. After, my dog had an accident that involved emergency care and the cost out of pocket was more than $700. I realized that i needed Pet insurance. I started researching many pet insurances. What i really enjoyed about Embrace insurance was that the wellness part of the insurance covered me, right away on the same date i purchased the insurance. After that my decision was easy and i decided to purchase Pet insurance was Embrace. Overall, i am glad for my decision.

Healthy Paws has been an absolute lifesaver, and I mean that quite literally. Our 5-year old frenchie has turned out to be a repeat offender when it comes to eating things that he shouldn't. After three major surgeries to remove foreign objects from his stomach/intestine, Healthy Paws has stood by their commitment and reimbursed us as agreed. I can' tell you what a relief it is to listen to a vet run down the list of procedures and expenses that will be required and not have to worry about having to make what would be the hardest decision of our lives. On top of the excellent coverage, the reimbursement process has been timely and without dispute.