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The protocols for claim submission are clear the process has been transparent the time for approval always reasonable the coverage plan is very comprehensive the decisions have been fair and Trupanion has been honest.
The protocols for claim submission are clear, the process has been transparent, the time for approval always reasonable, the coverage plan is very comprehensive, the decisions have been fair, and Trupanion has been honest. Whenever there was a glitch, the customer service people were very helpful and capable in resolving it. Having health insurance for my cat who has several medical issues has made it possible to give him a happy and comfortable life. He is a very special, loving been who has supported me in getting through some very challenging times.
Insurer: Trupanion
By:
Their customer service is the best that I have encountered since the beginning of the pandemic.
Their customer service is the best that I have encountered since the beginning of the pandemic. Plus, my issue was resolved in one phone call. I felt that they cared about me as a customer instead of just trying to take as much money as possible.
Insurer: Trupanion
By:
they are there when you need them with a live person
they are there when you need them with a live person
Insurer: Trupanion
By:
Speedy processing
They process the claims very quickly
Insurer: Trupanion
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Trupanion comes through!
Trupanion comes through! They are available, reassuring, quick to process claims. I wish my human insurance was even half this efficient!
Insurer: Trupanion
By:
Trupanion has been great.
Trupanion has been great. They are very responsive, and have helped with our pet's hospital bills. We would recommend them to anyone.
Insurer: Trupanion
By:
New submission practice a great idea
Trupanion has reliably come through with every insurance claim. I really appreciate the new program where the Vet's office can send the bill straight to Trupanion. However, now I don't know where that started and where the old method left off. I will have to go through all the bills, etc, and make scans. You can see that that is a tedious method, so I am very much happier with the new method.
Insurer: Trupanion
By:
Fast and easy!
Trupanion makes it very easy!
Insurer: Trupanion
By: