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We have used Pets Best for appx. 5 years for both of our dogs. We have had numerous claims. Web site for uploading claims is outstanding. Easy and reliable. Response was always timely and reasonable. Customer service for issues and questions once again is outstanding. Impressive company. Highly recommended.

The claim was very easy to submit using my iPhone. It was processed in a timely manner too. Im so glad that I switched to Pets Best. Submitting a claim with my former pet insurance was such a hassle "

It would have been nice to have someone tell me why my claim was denied instead of me having to figure it out myself

First off let me just start by saying I did absolutely the most research a human could possibly do before buying pet insurance for our new pup because we had such an awful experience with our first dog we switched companies about five times and we tried every company "highly recommended" by our vets and everyone out there! They were awful! They had horrible customer service, we were forced into situations where we were basically negotiating how much we would actually get paid having to call and submit documents after documents a million things not covered ect. Within a month of having Healthy Paws for Elsa she was attacked a dog park she couldn't walk and we rushed her in to the vet turns out she had a condition called luxating patella her tendon basically came off of her bone gross! They did emergency surgery that same day and it was $3000 we file the claim and within three days it was approved and we had a check in the mail two days later! The check was $2600!! They had covered 2700 and took the 100 deductible off of the top so we didn't have to pay it out of pocket up front and that deductible was an entire years deductible! Not a per incident deductible like most companies! That became very important when four months later she lost the use of her other leg and had to have the same emergency servers just on the other side !! Insane ! That time the bill was $3300 and they covered almost $2900 talk about saving the bank account haha I would have purchased a new car basically if I would have had to pay out of pocket not to mention they cover all of the medications in between! They have a simple turn key app you take pictures of your claim and boom you're done! It's amazing ! Simple and stress free! Best pet insurance out there! Don't be fooled by companies that raise their rates to cover your "wellness" exams most of that is bologna and cheese and if they cover the exams chances are they cover a lot less on the really expensive stuff ! Get a wellness plan through your vet for the exams and get healthy paws for their health coverage! I recommend to EVERYONE!!

Aspca pet insurance has brought me such peace of mind. They call and see how my baby is doing once a month and after a claim. They really care and are so helpful best thing I ever did for my pet.

We have been clients for years and are very happy with Embrace coverage. The customer service is excellent too!With the coverage we have been offered, we are able to give our pet the best care possible! With the rising cost of health care, we probably wouldn't be able to give her this level of care, if we didn't have Embrace Insurance.

Our dog had a run in w/a feral cat sustaining some injuries. The ASPCA Insurance claim was easy to put together via computer and our reimbursement check arrived promptly. We have only had to use it twice for our dog, but each time was professionally handled.

My 12 year old golden retriever Bailey just passed away. He was covered by Embrace since he was 1. Embrace charged a fair amount each month, paid the claims they said they would and always answered the phone every time I called with a real person who could answer my questions. If I get another dog, I will use embrace again.

Tucker Boy came to live with our family in April 2016. He is a miniature Australian Shepherd. We got him insured with Healthy Paws Insurance in May 2016. In June he ate a piece of a Sago Palm seed we had to rush him to the vet and they had to pump his stomach and treat him for poisoning. I will never forget when we got home I called Healthy Paws customer service to see if this was something that they would cover? And the kind lady on the phone told me "That is exactly what we are here for" I just felt the worry and weight lifted from my shoulders. In July he started to have seizures almost weekly so we had the MDR1 gene mutation test done on him and yes Healthy Paws covered the cost because he was having the seizures. We took him to see Neurology, Cardiology and Internal Medicine Specialists. Unfortunately all they came up with is that he has Idiopathic Epilepsy and hopefully it is Juvenile and he out grows it, but meantime he is on Keppra every 8 hours. And yes Healthy Paws covered all the visits, tests and medications. Mid November he started having diarrhea, high fever and very lethargic so we took him to the ER and he was in ICU for 3 days being treated and test ran. They got him better. Unfortunately in February he started having the exact same symptoms as in November so back to the ER we go and they kept him there for 4 days in ICU. And yes Healthy Paws covered all our visits and tests once again. Our little man is feeling better but still not out of the woods just yet. We take him in today for endoscopy/colonoscopy procedures and hopefully those test will be able to let us know why he is having all the intestinal issues/infections and we will be able to treat them properly so he can be a happy little boy again. So fare all they know is that his body is not absorbing B-12 which we have to give him shots for that. This past year has been quite an emotional and financial Roller Coaster Ride for our family and I can honestly say that the ride has been much easier to take knowing that Healthy Paws is in the seat riding with us all the way. In the first year of Tucker Boy's life we have already spent 16 thousand dollars and Healthy Paws has covered 80% of it per our plan we chose. My husband and I don't have children, our babies have 4 legs, and we will always have babies therefore we will always have Healthy Paws as our Insurance carrier for them. We can not thank Healthy Paws enough. Sincerely Dee

ASPCA has allowed us to fix our dog's leg after an encounter(fight) with a coyote. We would not have been able to get her veterinarian care without it. She required surgery that was fairly extensive and the insurance reimbursement was very timely and relieved our minds immensely. We are very happy with this coverage and would highly recommend it.