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Read all the fine print first and foremost. I did not realize that to meet the deductible a copay was utilized first. I assumed it was like my medical insurance and the whole amount of the initial billing would go towards the yearly deductible.

Claim taking way too long to adjudicate

Pest Best has been great with continued reimbursement for Franks encephalitis treatment and thankful he is now in remission and 2 weeks away from being done with treatment. "

Response to claims are extremely slow and frustrating. Customer service is a plus.

Surprisingly simple . I was surprised at the quickness of payment. Thank you

He resolved the problem as much as he could. My claim (2444415) had the wrong amount listed. An additional email didn't resolve the error. He said he would fix the total an send it to the adjusters. We'll see what happens.

Trupanion has always been on top of things especially when it came to a serious neck surgery Bailey had to have right after he had an MRI. I was so worried about Bailey I didn't know he was going to have surgery that quick. Trupanion took care of everything I was so glad and it was such a relief I could just concentrate on my Bailey and he healed great! Now he had ear surgery and Trupanion again took care of everything and Bailey is doing better every day. I always tell people Thank God we have Insurance, because sometimes you might have a pet that has surgeries and there expensive and you want the best for you pet because there family I will always have Trupanion Insurance for my pets.

You guys have amazing customer service!! Latonya was so sweet, thoughtful and very caring!! Thank you

Delayed responses for claims, also, receive the same response. Flood of claims. Question, why not hire more people? It has been three and one/half weeks. Strongly recommend deleting the phrase Reaching Out". Several people that I recommended have switched pet insurance companies because of the nickel/dime scrutiny.

When I first purchased the insurance I guess I was not really clear of what was or not covered by the plan. I was sorry to see that all of the regular visits or sick visits(1) were not covered. I'm glad atleast the teeth removal is covered and I don't mind paying the 10% co-pay. Thank you Michele Modica